Travel Customer Representative

Kim Luxe Travel; Frankfurt; Remote; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Flexible schedule

Step-by-step training

Growth opportunities in the travel industry

Access to travel perks

Supportive team environment

Zusammenfassung

A travel service provider is seeking a Travel Customer Representative to assist clients from the initial inquiry to their return home. This remote role emphasizes providing friendly support and coordinating travel details. Successful candidates will have customer service experience and be organized and dependable. Responsibilities include assisting with travel questions, confirming reservations, and providing clear information about travel policies. This position offers flexible scheduling and access to travel perks.

Qualifikationen

• Experience in customer service is preferred in any industry.
• Must be friendly and patient while assisting clients.
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Aufgaben

• Assist clients via email, phone, and messaging platforms.
• Help confirm reservations and review itineraries.
• Provide clear information about destinations and travel policies.
• Follow up with travelers to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Kenntnisse

Customer service

Communication

Attention to detail

Online tools usage

Travel interest

Jobbeschreibung

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture