Travel Customer Representative

Kim Luxe Travel; Berlin; Remote; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Flexible schedule

Step-by-step training

Opportunities to grow

Access to travel perks

Supportive team environment

Zusammenfassung

A travel agency is seeking a Travel Customer Representative in Berlin to assist clients throughout their travel journey, from inquiries to returns. The ideal candidate should have excellent communication skills, prefer customer service experience, and be organized with attention to detail. This remote position offers flexible scheduling, training, and access to travel perks. Join a supportive team environment in a growing industry.

Qualifikationen

• Customer service experience preferred in any industry.
• Strong communication skills and a friendly demeanor.
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Aufgaben

• Assist clients via email, phone, and messaging with travel inquiries.
• Help confirm reservations and support any travel changes.
• Provide clear information on travel policies and destinations.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Kenntnisse

Friendly communicator

Customer service experience

Detail-oriented

Proficient with online tools

Interest in travel

Jobbeschreibung

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture