Travel Customer Representative

Kim Luxe Travel; Köln; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Flexible schedule

Step-by-step training

Opportunities for growth

Travel perks and industry rates

Supportive team environment

Zusammenfassung

A leading travel service provider in Germany is seeking a Travel Customer Representative to support clients during their travel experience, from inquiries to returns. In this remote role, you will assist clients via email and phone, handle reservations, and provide destination information. Strong communication skills and a customer-focused attitude are essential. This position offers flexible scheduling and opportunities for growth within the travel industry.

Qualifikationen

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred from any industry.
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Aufgaben

• Assist clients via email, phone, and messaging platforms with general travel questions.
• Help confirm reservations and support changes or requests.
• Provide information about destinations and travel policies.
• Follow up with travelers to ensure readiness before departure.
• Escalate complex issues while maintaining a positive client experience.

Kenntnisse

Friendly communication

Customer service

Detail-oriented

Organizational skills

Familiarity with online tools

Jobbeschreibung

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture