Customer Service Representative at Releasy

Nesenta Oy; Deutschland; Hybrid; EUR 10.000 - 17.000; Teilzeit

Benefits dieser Stelle

Comprehensive onboarding

Bonus program

Remote/hybrid work options

Zusammenfassung

Releasy is seeking customer service agents to join two teams, one focused on expert service and problem solving, the other on sales-oriented support for needs and solutions. You will handle inquiries by phone, email and chat about products, appointments and orders.

The role requires excellent Finnish (spoken and written), good IT skills and the ability to work across multiple systems. The job is fixed-term, part-time (20–25 hours/week), with a September start and a potential end date in March

Qualifikationen

• You offer genuine customer service and create positive customer experiences.
• You are organized, meticulous and solution-oriented.
• You learn quickly, have modern IT skills and can work smoothly in different systems.
• Finnish language skills are excellent both spoken and written.
• Swedish and English skills are an advantage.
• Willingness to work Monday to Saturday, morning and evening shifts.
• Previous customer service experience is a plus, but the right attitude matters.

Aufgaben

• Serve customers by phone, email and chat regarding products, appointments and orders.
• Sales skills are part of customer service and responding to customer needs.
• Our goal is to create the best possible customer experience.

Kenntnisse

Customer service

Organized

Solution oriented

IT skills

Finnish (oral & written)

English advantage

Jobbeschreibung

Would you like to work in customer service where you can truly help customers and develop your own skills? We are looking for new customer service agents for two teams. In one team the focus is on expert customer service, appointments, and problem solving. In the other team the focus is on sales-oriented work, identifying customer needs, and offering solutions.

What does the job include?

At Releasy we serve customers by phone, email and chat regarding products, appointments, services and orders. In some tasks sales skills are a natural and important part of customer service and responding to customer needs. Our goal is to create the best possible customer experience.

What do we expect from you?

• You want to offer genuine customer service and create positive customer experiences.
• You are organized, meticulous and solution-oriented.
• You learn new things quickly, you have modern IT skills and you can work smoothly in different systems.
• Your Finnish language skills are excellent both spoken and written.
• Swedish and English skills are an advantage.
• Willingness to work Monday to Saturday, morning and evening shifts.
• Previous customer service experience is a plus, but the right attitude is what matters.

What do we offer you?

• Comprehensive onboarding.
• A pleasant and supportive work community.
• An opportunity to develop your customer service and interaction skills in a digital customer service environment.
• Clear and competitive salary terms: base salary according to ICT sector employees collective agreement grade 2 or 3. In addition there is a bonus program.

Employment type: fixed-term and part‑time. The job starts in September with a training period, and the exact start date will be agreed later.

Working hours about 20–25 hours per week and the employment continues until the end of March 2027. The work can be done at Kirkkonummi or Oulu offices or remotely from home in accordance with the company’s current policies.

Welcome to meaningful customer encounters as a Releasy team member!