Customer Support Agent

Epassi; Deutschland; Vor Ort; EUR 28.998 - 38.060; Vollzeit

Benefits dieser Stelle

Private health care

Lunch benefit

Wellbeing benefit

Snacks at the office

Zusammenfassung

Epassi is hiring a Customer Support Agent to join our team in Stockholm on a fixed-term basis ending 31 January 2027, with potential extension. You will resolve queries via phone, email and chat, guiding users through the product journey with care and technical know-how.

The role emphasizes strong communication, attention to detail, and a customer-centric mindset. You’ll work in a fast-paced, hybrid environment, three days in the office with opportunities to grow as part of a global

Qualifikationen

• 1–2 years of experience in customer service or a relevant field.
• Knowledge of Zendesk is a plus.
• Swedish and English professional working proficiency is essential.

Aufgaben

• Resolving customer queries via phone, email and chat, delivering best-in-class service.
• Guiding stakeholders through the user journey from a technical/product perspective.
• Collaborating with colleagues to find the best solutions and feed feedback to product teams.
• Logging and categorising support cases, staying updated on platform issues and releases.
• Participating in stand-ups and team meetings.

Kenntnisse

Customer service

Active listening

Communication

Calm under pressure

Ausbildung

High school or equivalent

Tools

Zendesk

Jobbeschreibung

Are you interested in joining one of Europe’s fastest-growing companies? Do you want to impact the wellbeing of millions of users? If yes, join us to make an impact in a fast-paced and dynamic environment where you’ll play a key role in delivering an exceptional support experience that keeps our users at the heart of everything we do.

Epassi’s purpose is to boost everyday well-being. We are a leading provider of employee benefit solutions across Europe, established in Finland in 2007. Since then, we have consistently grown, diversifying our products and expanding into new markets. Epassi has been recognised by the Financial Times as one of the fastest-growing companies in Europe on multiple occasions.

We are currently hiring a Customer Support Agent to join our team in Stockholm. This is a fixed-term position starting as soon as possible and concluding on 31 January 2027, with the possibility of extension depending on performance and company needs.

Your Mission at Epassi

As a Customer Support Agent, you will be the face of Epassi – supporting and interacting with our key stakeholders: end-users, clients, and partners. You will resolve support queries through phone, email and chat, guiding customers through the product journey with technical know-how and genuine care.

Your Responsibilities

• Resolving customer support cases through phone, email and chat efficiently and professionally, delivering best-in-class service.
• Guiding stakeholders from a technical and product perspective through the user journey.
• Collaborating with colleagues and other teams to find the best solutions.
• Identifying recurring issues and feeding back findings to drive product development.
• Keeping up to date with new and changing product features.

What You’ll Be Doing (Daily)

• Monitoring and responding to support tickets, chat and phone channels.
• Logging, categorising and updating support cases accurately.
• Troubleshooting issues with the Epassi application and platform, escalating where needed.
• Staying informed on known platform issues and upcoming product releases.
• Contributing to stand-ups and support team meetings.

You’ll Be Successful in This Role

When you easily grasp new information and operating systems, are an easy-going team player with a can-do attitude, work well independently, excel in communication, provide excellent service, and have a strong eye for detail, you will thrive. Being structured, effective, and organised under pressure in a fast-paced environment is essential.

What You Should Bring

• A natural curiosity and a technical mindset – you enjoy figuring out how things work.
• Confidence in conversation and strong active listening skills.
• Excellent attention to detail and accuracy.
• An ability to stay organised and calm under pressure in a fast-paced environment.
• A genuinely customer-centric attitude – you care about the experience you deliver.
• A collaborative, positive approach and willingness to support the wider team.

1–2 years of experience in customer service or a relevant field is a merit. Knowledge of Zendesk is a plus.

Your Language Profile

• Swedish – professional working proficiency (essential).
• English – professional working proficiency (essential).

Why You Should Join Us

Be part of an ambitious growth journey and a global community of driven, bold, entrepreneurial Epassians in a company that is constantly evolving. Work with a clear purpose – boosting everyday wellbeing – and create a meaningful, positive impact on both individuals and society. Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes. Benefit from a great package including private health care, lunch benefit, wellbeing benefit, and snacks at the office. Work on a hybrid basis – 3 days in the office each week (5 days per week during onboarding). Join a fast-growing tech company with a strong financial foundation and real opportunities to grow.