Customer Service Representative

Jobtailor; Deutschland; Remote; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service professional to handle inbound and outbound phone-based inquiries, provide first-call resolution, and document issues.

You will follow up on pending items, route inquiries to the right departments, and maintain high-quality service with empathy and professionalism. Strong Microsoft Office skills and call-center experience are preferred.

Qualifikationen

• High School Diploma or GED is required.
• Two years of customer service experience required.
• Ability to defuse conflicts with empathy and respect.
• Demonstrated experience with Microsoft Office Suite or equivalent.
• Two years of college coursework or three years of work experience in customer service.
• Experience in healthcare, insurance, benefits, and/or claims processing is a plus.

Aufgaben

• Handle inbound and outbound phone-based customer service and provide first-call resolution or email resolution.
• Follow up, resolve, and document issues in a timely manner.
• Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Follow up on pended items and route incoming paperwork to correct departments for completion.
• Maintain reliable performance with adherence to goals, metrics, and attendance.

Kenntnisse

Customer Service

Conflict Resolution

Microsoft Office Suite

Call Center Experience

Empathy

Adaptability

Constructive Feedback Acceptance

Ausbildung

High School Diploma or GED

Two years of college coursework or three years work experience

Tools

CRM software

Jobbeschreibung

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution.
• Follow-up, resolve and document issues in a timely manner.
• Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Follow up on pended items and route incoming paperwork to correct departments for completion.
• Performs with reliable and consistent behaviors, performance goals and metrics, and attendance.

Requirements

• High School Diploma or GED. (Required)
• Two years of customer service experience in related fields (Required).
• Ability to defuse conflict and address customer concerns effectively with empathy and respect.
• Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms.
• Demonstrated ability to accept constructive feedback, adapt work practices accordingly, and implement changes to improve performance.
• Two (2) years of college coursework or three (3) years of work experience in customer service.
• Experience in healthcare, insurance, benefits, and/or claims processing industries.
• Experience in call centers with high volume inbound/outbound calls.

Core Competencies

Demonstrates strong customer service skills with a focus on conflict resolution and effective communication. Proficient in Microsoft Office Suite and experienced in high-volume call center environments, particularly within healthcare and insurance sectors.

Highest-signal resume keywords

• Customer Service Experience
• Conflict Resolution
• Microsoft Office Suite
• Call Center Experience
• Healthcare Industry Experience

Hard Skills

• Customer Service
• Call Handling
• Issue Resolution
• Documentation
• Research

Soft Skills

• Empathy
• Adaptability
• Constructive Feedback Acceptance

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Healthcare
• Insurance
• Benefits
• Claims Processing