Patient Financial Services Representative

Jobtailor; Deutschland; Remote; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated specialist in patient billing to assist with hospital and professional accounts, including resolving inquiries, handling calls and in-person interactions with patients, and communicating billing processes.

The role focuses on providing financial counseling, setting up payment arrangements, and guiding patients through application processes while maintaining strict HIPAA compliance and confidentiality.

Qualifikationen

• Experience in handling patient inquiries and billing concerns.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Strong customer service and financial counseling skills.

Aufgaben

• Research, resolve, document, and respond to inquiries related to hospital and professional accounts
• Take incoming calls and face-to-face interactions with patients
• Communicate billing processes and set up payment arrangements
• Provide financial counseling and assist with application processes

Kenntnisse

Customer service

HIPAA compliance

Patient inquiries handling

Financial counseling

Collaboration

Tools

Billing systems

Payment processing tools

Application processing

Jobbeschreibung

• Research, resolve, document, and respond to inquiries related to hospital and professional accounts
• Take incoming calls and face-to-face interactions with patients
• Communicate billing processes and set up payment arrangements
• Provide financial counseling and assist with application processes

Requirements

• Strong customer service skills
• Ability to maintain confidentiality and comply with HIPAA regulations
• Experience in handling patient inquiries and billing concerns
• Proficiency in financial counseling
• Ability to work collaboratively with internal departments

Core Competencies

Demonstrates expertise in financial counseling and patient billing processes while ensuring compliance with HIPAA regulations. Strong ability to communicate effectively and provide exceptional customer service in a healthcare setting.

Highest-signal resume keywords

• Financial Counseling
• Customer Service Skills
• HIPAA Compliance
• Patient Inquiry Handling
• Collaborative Work

Hard Skills

• Billing Processes
• Payment Arrangements
• Application Processes

Soft Skills

• Communication Skills
• Interpersonal Skills

Industry Keywords

• Healthcare
• Patient Accounts
• Confidentiality