Member Engagement Specialist

Jobtailor; Deutschland; Remote; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Tuesday Health is seeking an outreach specialist to engage eligible health plan members by phone, enroll them in supportive care services, and educate them about offerings. You will schedule clinical assessments and support ongoing engagement while upholding privacy standards.

Responsibilities include addressing member questions, overcoming objections, connecting members to available services, and maintaining performance toward targets using CRM/EHR tools. Bilingual Spanish is preferred.

Qualifikationen

• Minimum 3 years in outreach, contact center, or customer service, preferably healthcare.
• Highly organized, detail-oriented, able to work independently or in a team.
• Strong written and verbal communication with ability to persuade.
• Discretion with patient information and data privacy compliance.
• Experienced with CRM or EHR/EMR systems preferred.

Aufgaben

• Engage and enroll eligible health plan members in Tuesday Health’s supportive care services.
• Educate members on service offerings and support ongoing engagement.
• Use telephonic outreach to contact members and schedule clinical assessment visits.
• Communicate Tuesday Health services, overcome objections, and answer questions.
• Connect members to services to meet their needs during initial outreach.
• Provide ongoing telephonic customer service to members and caregivers.

Kenntnisse

Member Engagement

Telephonic Outreach

Customer Service

CRM Platforms

Bilingual Spanish

Tools

CRM Platforms

EHR/EMR Systems

Jobbeschreibung

• Engage and enroll eligible health plan members in Tuesday Health’s supportive care services.
• Educate members on Tuesday Health’s service offerings and support ongoing engagement.
• Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit.
• Effectively communicate Tuesday Health services, overcome objections, and answer questions.
• Connect members to services available to meet their needs during the initial outreach.
• Provide ongoing telephonic customer service to members and their caregivers.
• Initiate creative strategies to facilitate member contact.
• Maintain performance accountability around member enrollment and participation and achieve performance targets.
• Adhere to Tuesday Health information security and privacy requirements.
• Leverage reporting and dashboards to prioritize outreach to members.
• Successfully meet and/or exceed engagement targets.

Requirements

• Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare
• Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills, and effective presentation skills
• Discretion and adherence to upholding patient information.
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred
• Leadership, communication, collaboration, and problem-solving skills
• Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver
• Bi-lingual, Spanish preferred

Core Competencies

Demonstrates expertise in member engagement and outreach within healthcare, utilizing effective communication and customer service skills to meet performance targets. Proficient in leveraging CRM platforms and adhering to information security and privacy requirements.

Highest-signal resume keywords

• Member Engagement
• Telephonic Outreach
• Customer Service
• CRM Platforms
• Bilingual Spanish

ATS Optimization Keywords

Hard Skills

• Outreach Strategies
• Clinical Assessment Scheduling
• Performance Accountability
• EHR/EMR Systems
• Reporting and Dashboards

Soft Skills

• Effective Communication
• Detail-Oriented
• Problem-Solving
• Collaboration
• Leadership

Industry Keywords

• Healthcare
• Patient Information Security
• Contact Center
• Member Services
• Matrixed Environment