Customer Service Rep (WebsiteSolutions) (German)

RxREVU, Inc.; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service provider in Berlin is seeking a skilled Customer Service Representative fluent in German to manage customer interactions across various channels. Key responsibilities include providing accurate information, assisting with inquiries, and documenting cases. Ideal candidates have a minimum of 1 year in customer service, strong communication skills, and the ability to adapt in a fast-paced environment. This position offers a competitive salary, professional growth opportunities, and access to travel perks.

Leistungen

Access to exclusive travel perks and discounts

Collaborative and supportive work environment

Professional growth opportunities

Qualifikationen

• Minimum 1 year of previous customer service experience.
• Ability to handle technical inquiries with guidance.
• Organized and detail-oriented, able to manage multiple tasks.

Aufgaben

• Handle customer interactions via phone, email, live chat, and social media.
• Provide accurate information following company policies.
• Document relevant case details in appropriate systems.

Kenntnisse

Fluent in German (C2)

Fluent in English (B2)

Strong communication skills

Problem-solving skills

Ability to learn new software

Jobbeschreibung

About the job Customer Service Rep (WebsiteSolutions) (German)

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Minimum 1 year of previous customer service experience
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 5AM-22PM, rotating shifts

OFFER

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!