Customer Service Manager (f / m / d) (m / w / d)

Techtronic Industries ELC GmbH; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recognized leader in cordless technology is seeking a Customer Service Manager to lead the Customer Service team. This position involves ensuring efficient order-to-cash operations and maintaining high service standards. The ideal candidate will have proven experience in customer service operations and leadership skills, with proficiency in SAP and Salesforce. Located in Köln, the company offers an attractive work environment with comprehensive perks including a company pension scheme and fitness programs.

Leistungen

Company pension scheme

Free parking spaces

Company fitness via EGYM Wellpass

Learning platforms for professional development

Special employee benefits

Qualifikationen

• Proven experience in customer service operations within manufacturing or B2B environments.
• Knowledge in leading, developing, and motivating teams.
• Knowledge of order-to-cash processes and logistics flows required.
• Good command of German and English; additional languages are an advantage.

Aufgaben

• Lead the Customer Service team to ensure efficient order-to-cash operations.
• Monitor KPIs and drive continuous improvement initiatives.
• Act as liaison between headquarters and logistics teams.
• Oversee return management across European logistics centers.

Kenntnisse

Leadership

Customer service operations

Order-to-cash processes

Logistics flows

Claims management

German and English proficiency

Tools

SAP (SD module)

Salesforce Service Cloud

Jobbeschreibung

Über uns

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® – recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high‑performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high‑speed decision‑making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Our Customer Service team, based in our Headquarters in Winnenden (Stuttgart Area) is the central hub connecting our supply chain functions with the regional Sales Business Units and is currently looking for a :

Customer Service Manager (f / m / d)

Key Responsibilities

• Lead the Customer Service team, ensuring efficient order‑to‑cash operations, timely claim resolution and high service standards
• Monitor KPIs and drive continuous improvement initiatives
• Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud)
• Act as liaison between headquarters, SBUs, logistics teams and external customers (f‑m‑d)
• Support Supply Chain projects through cross‑functional coordination
• Manage escalated cases with root cause analysis and corrective actions
• Oversee return management across European logistics centers

Requirements

• Proven experience in customer service operations within manufacturing or B2B environments
• Proven knowledge in leading, developing, and motivating teams
• Solid knowledge of order‑to‑cash processes, logistics flows and claims management
• Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable)
• Good command of German and English; additional European languages are an advantage
• Willingness to travel as required by business needs (approximately 10%)

Your perks

• An interesting position with an attractive company – recognized as a “top employer” by kununu
• Company pension scheme
• Free parking spaces directly next to the office and good public transport connections
• Fresh fruit, water and hot beverages for free
• Company fitness via “EGYM Wellpass” and bike leasing via “JobRad”
• EAP (mental support for employees)
• Learning platforms such as “GoodHabitz” and “Learn TTI” for your professional development
• Special employee benefits via “Family & Friends” and additional corporate benefits

Are you interested? Then send your application stating your earliest possible starting date and your salary expectations, and apply directly via our careers page.

We look forward to getting to know you!

Techtronic Industries ELC GmbH

Human Resources · Max‑Eyth‑Straße 10 · 71364 Winnenden