Account Service Coordinator - Graduate Program (m/f/d)

Geek+; Düsseldorf; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Geek+ is a global tech company delivering automated logistics solutions and AI-driven robotics for warehouses and factories. This opportunity targets recent graduates who will build client relationships, understand business goals, and deliver tailored services.

You will work as a primary contact, collaborating with teams to ensure successful project delivery and identify growth opportunities within accounts.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering.
• Proven experience in project management, account management, or customer success, preferably within automation or SaaS.
• Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields.
• Strong communication and interpersonal skills, capable of engaging with clients at all levels.
• Fluent in English and Chinese (spoken and written); other European languages are a plus.

Responsibilities

• Develop a deep understanding of clients' business needs and objectives, providing tailored solutions and ongoing support.
• Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels.
• Collaborate with internal teams to ensure timely and successful delivery of services to clients.
• Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options.
• Monitor account health, track key performance metrics, and prepare regular reports for clients.
• Address client inquiries, concerns, and escalations in a timely and professional manner.
• Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights.
• Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations.

Skills

Project management

Account management

Customer success

Client communication

English & Chinese fluency

Education

Bachelor’s degree in Logistics / Supply Chain / Robotics / IT / Mechanical / Electrical Engineering

Job description

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety... these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

This opportunity is intended for recent graduates. Candidates must graduate between August 2025 and August 2026 and must not have accumulated full-time professional work experience during or after their studies.

Your Tasks

• Develop a deep understanding of clients' business needs and objectives, providing tailored solutions and ongoing support
• Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels
• Collaborate with internal teams to ensure timely and successful delivery of our services to clients
• Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options to enhance value
• Monitor account health, track key performance metrics, and prepare regular reports for clients
• Address client inquiries, concerns, and escalations in a timely and professional manner
• Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights to clients
• Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations

Your Profile

• Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering
• Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry
• Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields
• Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels
• Excellent problem-solving abilities and a proactive approach to addressing client needs
• Fluent in English and Chinese, both spoken and written, to support daily operations and business negotiations. An additional European language is a plus
• Hybrid work model based in Dusseldorf, Germany
• Willingness to travel across the EMEA region as needed