Customer Service Excellence

Allied Digital Services Limited; Mannheim; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A technology service provider in Mannheim is seeking individuals for IT support roles. The responsibilities include providing personal IT support, troubleshooting everyday technical issues, and assisting with hardware. Ideal candidates will possess excellent communication skills for effective customer interactions. Innovative workplace with an annual salary starting at €40,000 gross and real opportunities for growth in IT. Friendly team environment where motivation and character are valued.

Leistungen

Warm, supportive team

Structured onboarding process

Modern tools and work environment

Real development opportunities in IT

Qualifikationen

• Excellent German language skills required.
• Background in customer service, retail, or electronics preferred.
• Willingness to learn and grow in IT.

Aufgaben

• Provide personal IT support directly at the service point.
• Assist with everyday IT issues like Windows and mobile devices.
• Issue and exchange laptops and accessories.

Kenntnisse

Excellent communication skills

Customer service experience

Basic understanding of technology

Teamwork

Jobbeschreibung

Allied Digital is driven by our vision, mission, and values as we deliver state-of-the-art services and business-critical solutions.

Our solutions are delivered through our six core offerings as depicted in the inner ring orchestrated through smart technologies, automation, and smart governance as depicted in the middle ring. Our hallmark service attributes are depicted in the outer ring.

Tasks

1. Providing personal IT support directly at the service point
2. Assisting with everyday IT issues (Windows, hardware, Office, mobile devices)
3. Issuing, exchanging, and receiving laptops, monitors, and accessories
4. Performing minor technical checks and troubleshooting
5. Documenting issues in the ticketing system
6. Working closely with experienced IT specialists

You'll be working closely with people, right in the thick of things, and have the opportunity to continuously expand your IT expertise.

Requirements

We're looking for dedicated colleagues who enjoy working with others, have excellent communication skills, and are passionate about solving everyday technical problems.

You don't need to be an IT professional – quite the opposite: Many of our best colleagues come from retail, electronics stores, the service sector, or have joined us as career changers.

What matters is you:

Your demeanor, your motivation, and your willingness to learn.

We want to offer you a workplace where you feel comfortable, where you can grow, and where you feel every day that you are an important part of the team.

Your future daily routine with us

In this role, you'll be the friendly face of IT – someone who reassures others, provides support, finds solutions, and explains things patiently.

Your responsibilities will include:

1. Providing personal IT support directly at the service point
2. Assisting with everyday IT issues (Windows, hardware, Office, mobile devices)
3. Issuing, exchanging, and receiving laptops, monitors, and accessories
4. Performing minor technical checks and troubleshooting
5. Documenting issues in the ticketing system
6. Working closely with experienced IT specialists

You'll be working closely with people, right in the thick of things, and have the opportunity to continuously expand your IT expertise.

What you bring to the table

We'd love to have you if you…

1. Speak excellent German and enjoy communicating
2. Enjoy working with people
3. Have a background in customer service, retail, or the electronics industry – or are looking to change careers
4. Have a basic understanding of technology
5. Are reliable, patient, and curious
6. Understand and use basic English

If you don't see yourself in every description, please apply anyway.

If you don't see yourself in all of these descriptions, please apply anyway. We believe that skills can be learned – but character and motivation are priceless.

What we offer you

We want you to enjoy coming to work – every day. That's why we offer you:

1. A warm, supportive team
2. An annual salary starting at €40,000 gross
3. A structured and thoughtfully designed onboarding process
4. Modern tools and a modern work environment
5. Real development opportunities within IT (2nd level support, system administration, specialist roles, etc.)
6. Diverse tasks with direct human interaction
7. An environment where your performance is seen and valued

If you don't see yourself in all of these descriptions, please apply anyway. We believe that skills can be learned – but character and motivation are priceless.