Customer Service E-Commerce Coordinator (m/f/x)

Work In Progress Textilhandels GmbH; Weil; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A leading retail company in Baden-Württemberg is looking for a motivated customer service representative. The role involves resolving customer complaints, assisting with orders, and advising on products. Candidates should have completed commercial education and strong communication skills in English, Italian, and/or Spanish. A passion for the online and fashion market is essential. This position promises a dynamic work environment and opportunities for personal growth.

Qualifikationen

• Experience in customer service advantageous.
• Affinity for the online and fashion market.

Aufgaben

• Giving information and resolving customer complaints.
• Assist with placement of orders, refunds, and exchanges.
• Advice on product questions.
• Maintaining customer data.
• Contact with carriers.

Kenntnisse

Good MS Office knowledge

High customer empathy

Good communication skills

Excellent skills in English

Excellent skills in Italian and/or Spanish

Ausbildung

Completed commercial education

Jobbeschreibung

Your Responsibilities

• Giving information and resolving our end customer complaints via phone, email, or social media

• Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries

• Advice on product questions

• Maintaining customer data

• Contact with carriers

Your Profile

• Completed commercial education

• Experience in customer service advantageous

• Good MS Office knowledge

• High customer empathy, enthusiasm, and good communication skills

• Excellent skills in English, Italian and/or Spanish (written and spoken)

• Affinity for the online and fashion market