Customer Service Assistant

Lotus Bakeries; Baar; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A global bakery company in Baar is seeking a proactive Customer Service Officer to enhance client relationships and streamline operations. The ideal candidate will support international clients, manage export tasks, and collaborate with sales and marketing teams. Requirements include a higher vocational education degree, fluency in English, and strong skills in ERP systems and Microsoft tools. Join us to make an impact in a fast-paced environment.

Qualifikationen

• Fluent in English and comfortable with diverse cultures.
• Solid command of ERP systems (especially SAP).
• Strong communication and teamwork skills.

Aufgaben

• Support international clients with administrative precision.
• Manage export administration tasks including orders and invoices.
• Partner with sales and marketing teams to report and assist.

Kenntnisse

Fluent in English

ERP system knowledge (SAP)

Strong communication skills

Ausbildung

Higher vocational education degree

Tools

Microsoft tools

Jobbeschreibung

Ready to make an impact on a global scale? We’re on the lookout for a proactive and client-focused Customer Service Officer to power up our International Distributors (ID) team in Baar . As the vital link between our international clients and internal departments, you’ll be the key link between our global clients and internal departments—solving problems, answering questions, and helping ideas take flight. Our ID team drives Biscoff growth in 45+ countries , working with distributors to deliver excellence in sales, marketing, forecasting, and supply chain . If you're a flexible multitasker who thrives in a fast-paced, international setting, we’d love to meet you. You’ll report directly to the Finance Manager ID & Lotus Bakeries International und Schweiz AG .

As our new Customer Service Officer (ID), you’ll be the driving force behind smooth operations and happy clients. Your day-to-day will include :

Supporting international clients with top-notch service—combining administrative precision with proactive collaboration across departments to make things happen

Managing export administration tasks like processing orders and invoices, coordinating logistics, handling certificates, maintaining client files, and resolving complaints

Partnering with our sales team to deliver clear reporting on orders, delivery timelines, pricing, and volumes—and assisting marketing with product launches, client requests, and design follow-ups

Working closely with internal teams—planning, warehousing, expedition—to ensure every order arrives on time and in perfect shape

We’re excited to welcome a new colleague who’s not only enthusiastic but also equipped with the following strengths :

• A higher vocational education degree that sets the foundation for your professional journey
• Fluent English and a natural ease in navigating diverse cultures—essential for connecting with our global network of distributors
• Solid command of ERP systems (especially SAP) and Microsoft tools—you know your way around the digital essentials
• A personality that reflects our TOP values : Teamwork , Open dialogue , and Passion —because that’s how we grow, together