Customer Service

Inovance; Pleidelsheim; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Inovance is seeking a customer service professional to manage the order-to-cash process and support international clients. You will coordinate with central and regional teams to ensure timely deliveries and accurate billing.

The role requires 2+ years in customer sales service, a relevant degree, and strong analytical, negotiation, and Excel skills. Proficiency in German and English is essential, with Chinese a plus.

Qualifikationen

• Over 2 years' experience in Customer Sales Service.
• Valuable degree in Engineering/ Business Administration.
• Professional German language capability and advanced level of English / Chinese is a plus.
• Experience in handling customer orders and transaction processes is a plus.
• Analytical skills and strong problem solving ability.
• Excellent negotiation skills at various levels.
• Good skills with Excel (pivot tables, etc).

Aufgaben

• Manage customer orders from order to cash until payment.
• Support rapid resolution of incidents and involve third parties if needed.
• Maintain communication with the central factory and hubs to inform customers about delivery times.
• Provide telephone and e-mail support to local and international clients; monitor client agreements and propose solutions.
• Build solid relationships with clients and internal stakeholders through clear communication.
• Coordinate invoicing and generate billing documents.
• Handle returns per quality procedures and liaise with logistics, purchasing and quality representatives.
• Liaise with logistics and warehouse for on-time deliveries.
• Coordinate monthly inventory according to company requirements.
• Upgrade customer/supplier/product databases.
• Provide administrative support to various departments (accounting, technical, commercial).

Kenntnisse

Customer service experience

Analytical skills

Negotiation skills

German language

English language

Chinese language

Ausbildung

Engineering/ Business Administration degree

Tools

Excel

Jobbeschreibung

• Management of Customer Service: Receives, processes and issues customer orders until the invoice is paid (from order to cash), participates in the rapid resolution of incidents and involves third party departments if necessary.
• Constant contact with the central/factory and the Hub in Germany and HQ in China from where the logistics part of shipments is managed to keep customers informed about the evolution of delivery times, controls that customer demand matches delivery times of acquisitions.
• Telephone and e-mail support to local/international clients; participates in the monitoring of agreements with clients, detects problems or discrepancies and proposes solutions to them.
• Develops solid relationships with key people from clients and within the company thanks to adequate, clear, and relevant communication.
• Supervision and control of invoices: Execute billing orders and generate billing documents.
• Manages the returns of any product in accordance with the quality procedures, ensures administrative connection with logistics, purchasing and quality representatives and meets the required deadlines.
• Liaise with logistics and warehouse for deliveries on time.
• Coordinate monthly inventory according to company requirements.
• Upgrade of customer/supplier/product database.
• Administrative support to various departments of the company (accounting, technical, commercial, etc.)

Qualifications:

• Over 2 years' experience in Customer Sales Service.
• Valuable degree in Engineering/ Business Administration.
• Professional German language capability and advanced level of English / Chinese is a plus.
• experience in handling customer orders and transaction processes are plus
• Analytical skills and strong problem solving ability.
• Excellent negotiation skills at various levels.
• Good skills with Excel (pivot tables, etc).