Customer Care Agent – Operational Specialist

Jobtailor; Darmstadt; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Darmstadt is seeking an Order Processing Specialist to manage full order lifecycles, backorders, and data accuracy. You will analyze customer inquiries, follow established procedures, and collaborate with Sales and Management to resolve issues and improve service.

Fluency in German and English, plus ERP and documentation know-how, are essential. As part of a fast-paced Customer Care team, you will maintain master data, deliver timely updates, and support daily tasks from a

Qualifikationen

• Bachelor degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.

Aufgaben

• Handle all order-related inquiries and end-to-end processing activities.
• Monitor and manage backorders, delays, and order status updates.
• Analyze and resolve customer requests using established procedures.
• Identify and report unresolved problems to Supervisor/Manager.
• Maintain customer master data and related documentation.
• Ensure customer satisfaction and profitability by adhering to policies.
• Assist with tasks assigned by a Customer Care Supervisor or Manager.

Kenntnisse

Order processing workflows

Analytical mindset

Problem-solving capabilities

German language skills

English language skills

Multitasking

Attention to detail

Prioritization

Ausbildung

Bachelor Degree

Tools

ERP Systems

Documentation Management

Jobbeschreibung

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up.
• Monitor and manage backorders, delivery delays, and order status updates.
• Analyze and resolve customer requests, inquiries, or problems using established procedures.
• Identify and report unresolved customer order-related problems and potential system deficiencies to Supervisor, Manager, and/or Sales Management.
• Maintain customer master data and related documentation.
• Ensure customer satisfaction and company profitability by adhering to established policies and procedures.
• Assist with tasks, projects, and responsibilities assigned by a Customer Care Supervisor or Manager.

Requirements

• Bachelor degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.
• German and English language skills.

Core Competencies

Demonstrates expertise in order processing workflows and ERP systems, ensuring customer satisfaction through effective problem-solving and attention to detail. Proficient in managing customer inquiries and maintaining accurate documentation in both German and English.

Highest-signal resume keywords

• Order Processing Workflows
• ERP Systems
• Analytical Mindset
• Problem-Solving Capabilities
• German Language Skills

Hard Skills

• Order Entry
• Order Validation
• Order Confirmation
• Backorder Management
• Customer Master Data Management

Soft Skills

• Attention to Detail
• Multitasking
• Prioritization

Certifications & Qualifications

• Bachelor Degree

Industry Keywords

• Customer Satisfaction
• Order Processing
• Customer Inquiries
• Delivery Delays
• Established Procedures

Tools & Technologies

• Documentation Management