Customer Operations Specialist

Jobtailor; Frankfurt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor in Frankfurt, Germany, seeks an Order Processing Specialist to manage orders, amendments, quotes, and invoices. You will liaise with sales, service, and cross-functional teams to ensure accuracy and timely delivery, while maintaining backlogs and handling documentation.

The role requires 3+ years in sales/order processing, strong organizational skills, and fluency in German and English. Knowledge of Salesforce and ERP systems is essential, with French a plus, and independence in daily

Qualifikationen

• Minimum of three years' experience in a sales or order processing position.
• Strong administrative and organizational skills.
• Working knowledge of Salesforce and ERP systems.
• Familiarity with customs-related topics is a plus.
• Excellent verbal and written communication skills.
• Fluency in German and English required.

Aufgaben

• Process all orders and order amendments accurately and promptly.
• Communicate with internal stakeholders, sales representatives, field service, and cross-functional departments regarding order accuracy, services, and order status.
• Resolve order and delivery issues with the sales team.
• Maintain and update backlogs.
• Handle customer documentation requests.
• Support other team members as required.
• Participate in Order and RMA status reviews.
• Coordinate and implement process improvements.
• Prepare quotes and invoices for specified customers or product lines.
• Gather and complete applications, certifications, and statements of work as needed.
• Work with regional sales managers to determine solutions meeting client needs.

Kenntnisse

Administrative skills

Organizational skills

Communication skills

Customer satisfaction

Independent worker

Tools

Salesforce

ERP systems

Jobbeschreibung

• Process all orders and order amendments accurately and promptly
• Communicate with internal stakeholders, sales representatives, field service, and cross-functional departments regarding order accuracy, services, and order status
• Resolve order and delivery issues with the sales team
• Maintain and update backlogs
• Handle customer documentation requests
• Support other team members as required
• Participate in Order and RMA status reviews
• Coordinate and implement process improvements
• Prepare quotes and invoices for specified customers or product lines
• Gather and complete applications, certifications, and statements of work as needed
• Work with regional sales managers to determine solutions meeting client needs
• Support sales opportunities by researching potential accounts, soliciting new accounts, building rapport, providing technical information, and preparing quotations
• Support the organization of marketing activities and trade shows
• Report to the VP Finance & Corporate Services EMEA

Requirements

• Minimum of three (3) years' experience in a sales or order processing position
• Strong administrative and organizational skills
• Working knowledge of Salesforce and ERP systems
• Familiarity with customs-related topics is a plus
• Excellent verbal and written communication skills
• Fluency in German and English required
• French is a plus
• Ability to work independently and achieve high levels of customer satisfaction

Core Competencies

Demonstrates expertise in order processing, customer communication, and administrative support, with a strong focus on achieving customer satisfaction and process improvements. Proficient in Salesforce and ERP systems, with fluency in German and English, and familiarity with customs-related topics.

Highest-signal resume keywords

• Order Processing
• Salesforce
• ERP Systems
• Customer Communication
• Fluency in German and English

Hard Skills

• Order Processing
• Salesforce
• ERP Systems
• Preparing Quotes
• Preparing Invoices
• Customer Documentation
• Process Improvements
• Order Amendments
• RMA Status Reviews
• Researching Accounts

Soft Skills

• Organizational Skills
• Communication Skills
• Customer Satisfaction
• Team Support
• Independence

Industry Keywords

• Order Accuracy
• Sales Opportunities
• Customs-Related Topics
• Marketing Activities
• Trade Shows