Service Sales Manager (f/m/n)

Geek+; Düsseldorf; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Geek+ is a global technology company specializing in smart logistics, applying robotics and AI to warehouse and factory operations. We’re seeking a service sales professional to grow the EMEA service business in a fast-paced environment in Düsseldorf, focusing on identifying opportunities, negotiating contracts, and delivering value-added service packages.

You will coordinate with customers, engineers, and internal teams to ensure smooth service delivery, drive renewals, and build long-term

Qualifikationen

• EU citizenship or valid work permit.
• Bachelor’s degree or above in logistics, automation, or industrial engineering.
• Experience with automation, intralogistics, robotics, AMRs/AGVs or similar.
• Strong commercial mindset with knowledge of technical products and services.
• Fluent English; Chinese preferred; additional local languages a plus.

Aufgaben

• Develop and grow the EMEA service business by identifying and converting opportunities for service contracts, spare parts, system modifications, upgrades and other value-added services.
• Track and negotiate contract renewals.
• Consult customers on suitable service concepts, maintenance models, and contract packages based on their operational requirements.
• Prepare commercial proposals, follow up on opportunities, and support negotiations through to order placement.
• Analyze the installed base and customer portfolio to proactively identify additional service sales potential and strengthen long-term customer relationships.
• Manage the commercial process for service quotations and orders, including internal coordination, order processing, invoicing, and follow-up of open topics.
• Maintain accurate opportunity, quotation, and order data in the relevant CRM and ERP systems.
• Ensure timely invoicing and follow-up.
• Regularly report and forecast key service sales KPIs, including pipeline, order intake, revenue, key opportunities, and strategic deals.
• Support service sales planning, budgeting, and the continuous improvement of commercial processes and service offerings.
• Coordinate service requests, repairs, preventive maintenance, and other service activities with customers, internal engineers, and external service partners.
• Support scheduling and ensure that required spare parts, tools, equipment, and other resources are available for planned service activities.
• Act as interface between customers and internal functions such as Account Service Managers, Field Service Engineering, Sales, Finance, and Supply Chain.
• Support the efficient resolution of commercial and operational service topics while maintaining a high level of customer satisfaction.

Kenntnisse

Negotiation skills

Communication skills

Project coordination

Customer relationship management

Analytical mindset

Ausbildung

Bachelor’s degree or above in related field (logistics, automation, industrial engineering, etc.)

Jobbeschreibung

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

• Develop and grow the EMEA service business by identifying and converting opportunities for service contracts, spare parts, system modifications, continuous improvement projects, upgrades, and other value-added services
• Track and negotiate contract renewals
• Consult customers on suitable service concepts, maintenance models, and contract packages based on their operational requirements
• Prepare commercial proposals, follow up on opportunities, and support negotiations through to order placement
• Analyze the installed base and customer portfolio to proactively identify additional service sales potential and strengthen long-term customer relationships

Commercial Processing & Reporting

• Manage the commercial process for service quotations and orders, including internal coordination, order processing, invoicing, and follow-up of open topics
• Maintain accurate opportunity, quotation, and order data in the relevant CRM and ERP systems
• Ensure timely invoicing and follow-up
• Regularly report and forecast key service sales KPIs, including pipeline, order intake, revenue, key opportunities, and strategic deals
• Support service sales planning, budgeting, and the continuous improvement of commercial processes and service offerings

Service Coordination & Internal Alignment

• Coordinate service requests, repairs, preventive maintenance, and other service activities with customers, internal engineers, and external service partners
• Support scheduling and ensure that required spare parts, tools, equipment, and other resources are available for planned service activities
• Act as interface between customers and internal functions such as Account Service Managers, Field Service Engineering, Sales, Finance, and Supply Chain
• Support the efficient resolution of commercial and operational service topics while maintaining a high level of customer satisfaction

Required capabilities, and skills

• EU citizenship or valid work permit
• Bachelor’s degree or above in a related field (i.e. major in logistics, automation, industrial engineering etc.)
• Experience in automation, intralogistics, robotics, AMRs/AGVs, material handling, or similar technical systems is preferred
• Strong commercial mindset combined with a good understanding of technical products and services
• Strong communication and negotiation skills to interact effectively with customers, service partners, and internal teams
• Excellent organizational and multitasking abilities, with strong attention to detail and the ability to manage multiple service requests simultaneously
• Experience in coordinating service schedules, repairs, or maintenance activities is a strong advantage
• Analytical skills and the ability to work with data to generate reports
• Ability to work independently as well as collaboratively in a fast-paced environment
• Fluency in English is a must, Chinese is preferred; additional local languages are a plus