Logistics Customer Service Specialist

JD.COM; Unna; Vor Ort; EUR 32.000 - 45.000; Vollzeit

Zusammenfassung

JD.COM Germany is seeking a customer-focused professional to support customer service, account management, logistics, supply chain and e-commerce operations in a fast-paced environment. Fluent Mandarin and English are required (written and spoken); an additional European language is a plus.

You will coordinate across teams, resolve issues quickly, and maintain a high standard of client service. This role favors practical know-how over years and offers opportunities to develop cross-functional

Qualifikationen

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.

Kenntnisse

Customer service

Account management

Logistics

Supply chain

E-commerce

Jobbeschreibung

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.

Job Requirements

• Relevant experience in customer service, account management, logistics, supply chain, or e-commerce – we value practical know-how over years.
• Fluent in Chinese (Mandarin) and English (both written and spoken); extra European language is a plus.
• Strong communication and problem-solving skills, with a client-focused attitude.
• Familiarity with logistics systems (WMS/TMS) or order management is a bonus, but not required.
• Ability to coordinate across teams and handle operational exceptions in a fast-paced environment.