Customer Operations Representative – Part-Time

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Customer Service and Order Management specialist to join our team in Germany. You will ensure customer satisfaction, manage the end-to-end order lifecycle, and maintain strong relationships with cross-functional teams while adhering to SOPs.

The role requires 1+ years in customer service, proficiency in Microsoft Office and Salesforce, and a solid understanding of promotions, pricing, and SOX compliance. Strong communication skills are essential.

Qualifikationen

• 1+ years of comparable Customer Service experience.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Excellent telephone, written and verbal communication.
• Strong order management and web order entry knowledge.
• Solid knowledge of promotions, discount structures and pricing.
• SOX compliance knowledge.
• Salesforce proficiency across all aspects.

Aufgaben

• Meet customer requirements and expectations.
• Establish and maintain customer relationships with exceptional service.
• Execute Order Management per SOP.
• Ensure order life cycle completed.
• Build cross-functional relationships with other units.

Kenntnisse

Customer service

Communication skills

Telephone skills

Order management

SOX knowledge

Ausbildung

High School Diploma/GED

Tools

Microsoft Office

Salesforce

Jobbeschreibung

Responsibilities

• Dedicated to meeting the requirements and expectations of customers
• Establish and maintain effective customer relationships with exceptional customer service
• Execute best Order Management practices in accordance with our Standard Operating Procedures (SOP)
• Ensure order life cycle is followed through to completion
• Build solid working relationships with all cross-function business units

Requirements

• High School Diploma/GED
• 1+ years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Professional and pleasant telephone skills
• Effective communication skills, both written and verbal
• Advanced order management skills
• Advanced understanding and knowledge of web order entry processes
• Advanced knowledge and understanding of promotions, discount structures and pricing
• Solid knowledge of Sarbanes‑Oxley (SOX) compliance
• Salesforce: Proficient knowledge of Salesforce from all aspects

Core Competencies

Demonstrates advanced order management skills and a solid understanding of web order entry processes, while maintaining effective customer relationships through exceptional service and communication. Proficient in Salesforce and Microsoft Office, with knowledge of Sarbanes‑Oxley compliance.

Certifications & Qualifications

• High School Diploma/GED