Customer Solutions Representative - Hybrid

The Restaurant Store; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

The Restaurant Store in Germany seeks a Customer Service Representative to enhance customer loyalty through effective communication and solutions. Responsibilities include providing accurate information, guiding customers in online shopping, and working effectively within a team environment. Ideal candidates will excel in problem-solving and adapt to a dynamic business landscape. Join a growing company focused on serving the foodservice industry and its professionals.

Qualifikationen

• Strong communication skills and commitment to hospitality required.
• Ability to listen, analyze issues, and provide solutions.
• Willingness to adapt to changes in a growing environment.

Aufgaben

• Provide friendly and efficient solutions for customers.
• Ensure customers have up-to-date information on orders.
• Maintain a positive attitude in all correspondence.
• Guide customers through the website for shopping assistance.

Kenntnisse

Communication skills

Problem-solving

Teamwork

Strategic thinking

Jobbeschreibung

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in communication and have a strong commitment in providing hospitality to join our growing company as Customer Service Representative. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Customer Solutions Representative, you will:

• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Service department, as well as with any additional relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Communicate with customers through phone, email, and chat about their order status and available products
• Guide customers through the website while providing online shopping assistance and product help