Customer Service Associate III

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service specialist who excels in order management and cross-functional collaboration. You will apply product knowledge to guide orders, maintain service levels across accounts, and identify up-sell opportunities while coordinating with sales, production, and logistics teams.

The role requires five years in customer service in a supply chain or manufacturing setting, strong communication, and proficiency with Word and Excel.

Qualifikationen

• High School Diploma or GED required.
• Bachelor’s degree in business or related field preferred.
• Minimum of five years relevant customer service experience required, preferably in a supply chain or manufacturing environment.
• Excellent verbal and written communication skills are required and must be demonstrable.
• Proficient in Microsoft Word and Excel required.
• Knowledge of computer programs used to track production and customer order status preferred.
• Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently.
• This person must be able to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements.
• Some travel required.

Aufgaben

• Ensure understanding of customer order specifications and actively pursue additional sales opportunities.
• Communicate professionally with coworkers, sales managers and production personnel.
• Maintain account management and service levels for primary purchasing contacts.
• Use product knowledge to assist customers with ordering needs.
• Enter orders, confirm ship dates, and track orders through the supply chain.
• Ensure orders comply with Sales and Manufacturing agreements.
• Minimize freight costs by optimizing transportation and handling.
• Solicit new orders to help Operations in manufacturing capacity and pricing.
• Collaborate with Sales Managers to resolve invoice and accounting issues.
• Provide customers with product samples and trial inventory to secure new business.
• Communicate with outside sales contacts about opportunities and issues.
• Manage input of sales orders via EDI.
• Coordinate needs with 3PL warehouse contacts.
• Review aged inventory for sales opportunities.
• Forecast shipment history vs forecast and provide updates to Sales/S&OP.
• Monitor customer order volumes to align with forecasts.

Kenntnisse

Excellent verbal and written comms

Ausbildung

Bachelor’s degree in business or related field

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Responsibilities

• The successful incumbent possesses a strong command of the company’s customer service policies and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
• This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional sales opportunities.
• The customer service specialist must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales managers and production personnel.
• Account Management Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service levels.
• Uses product knowledge to assist customers with ordering needs.
• Reserves machine capacity, enters orders, communicates ship dates.
• Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery).
• Ensures customer orders comply with Sales and Manufacturing agreement.
• Minimizes financial impact of freight costs by maximizing capacity on chosen mode of transportation or by assigning freight differential cost to customer.
• Inside Sales Solicits new orders to assist Operations in qualifying production runs, filling open machine capacity, and selling aged inventory for prime pricing.
• Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary.
• Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and accounting issues.
• Works with sales and quality to supply customers with product samples and trial inventory to secure new business.
• Regularly communicates with CLW outside sales contacts on opportunities and issues uncovered during regular job activities.
• Inventory Management Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted levels.
• Manages input of sales orders utilizing Electronic Data Information (EDI).
• Collaborates with sales, customers, and schedulers by analyzing and adjusting warehouse inventories as needed to ensure adequate turns are being met.
• Coordinates customer needs with 3PL warehouse contacts.
• Reviews aged inventory, looking for sales opportunities within customer territory.
• Forecasting Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst.
• Monitors customer order volumes to align with sales forecasts.

Requirements

• High School Diploma or GED required.
• Bachelor’s degree in business or related field preferred.
• Minimum of five years relevant customer service experience required, preferably in a supply chain or manufacturing environment.
• Excellent verbal and written communication skills are required and must be demonstrable.
• Proficient in Microsoft Word and Excel required.
• Knowledge of computer programs used to track production and customer order status preferred.
• Must be able to work with a diverse group of people in a professional manner and be able to handle several work tasks concurrently.
• This person must be able to work with minimal supervision, be a self-starter and take the initiative to evaluate and drive order fulfilment process improvements.
• Some travel required.

Core Competencies

Demonstrates strong customer service expertise with a focus on order management, effective communication, and collaboration across teams. Proficient in utilizing Microsoft Word and Excel to track and manage customer orders and inventory.