Customer Onboarding Executive Scaled Team (mfd)

Mews; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A tech-driven hospitality company is seeking a Customer Onboarding Executive to engage with small to medium clients, guiding them through the onboarding process. Responsibilities include providing support via live chat, liaising through video conferencing, and enhancing customer experience. Ideal candidates will have a background in hospitality technology, fluent German, and proven organizational skills. Strong problem-solvers with a customer support background are encouraged to apply for this full-time position.

Qualifikationen

• Native/C2 German; fluent in English.
• 1-3 years of experience in hospitality technology.
• Background in customer support or onboarding.

Aufgaben

• Lead clients through the onboarding process.
• Liaise with customers via video conferencing.
• Provide timely support through live chat.

Kenntnisse

Customer support experience

Hospitality technology experience

Proactive problem-solving

Strong organizational skills

Ausbildung

Higher education in Hotel Management, IT, Travel, or Business

Jobbeschreibung

Overview

As a Customer Onboarding Executive (m/f/d) you should be a smart and outgoing individual who loves teaching, supporting & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel, or global distribution industries, but we particularly want someone who can clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.

Role level

As an IC2 level team member you are excited to engage our small to medium clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or similar experience in the world of hospitality.

Your mission should you choose it

• Lead small and medium value clients through the onboarding process
• Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
• Provide timely and helpful support to customers by responding to ad-hoc inquiries via live chat
• Proactively contact customers by phone to re-engage them and guide them through the onboarding process
• Use appropriate tools and systems to efficiently manage high volumes of customer interactions
• Identify customer trends, gather insights and share feedback to help improve the overall customer experience
• Ensure existing training programs meet and/or exceed customer needs
• Coordinate/facilitate ad hoc (online) training sessions during the onboarding process

Youll be a great fit if you bring a few of the below with you

• Native/C2 German; fluent English - you'll be supporting German-speaking customers while working in our English-speaking environment
• 1-3 years hospitality technology experience - ideally hands-on work with PMS, POS, or similar systems in hotels or SaaS companies
• Customer support or onboarding background - experience managing multiple clients hitting SLAs and working with ticketing/live chat systems
• Higher education preferably in Hotel Management, IT, Travel, Business or related field is a plus
• Strong organizational skills - you can juggle 30 clients while maintaining attention to detail and meeting deadlines
• Proactive problem-solving mindset - you spot patterns, escalate trends and contribute to continuous improvement
• Bonus points for: Additional European languages (French, Spanish, Italian); experience with Mews or other cloud PMS systems; project management certifications; or background in scaled customer success operations

Key Skills
Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full Time

Experience: years

Vacancy: 1