Customer Care Specialist (German) - Relocation in Croatia

Grow-Talent.com; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment firm is seeking a Customer Care Specialist fluent in German to work remotely from Croatia. This position involves delivering outstanding customer service, resolving inquiries efficiently, and collaborating with internal teams to ensure customer satisfaction. Applicants must possess strong communication skills and have user knowledge of common PC applications. The role offers excellent remuneration, an indefinite contract, private health insurance, and a positive team atmosphere.

Leistungen

Private health and life insurance

Dynamic and creative team atmosphere

Excellent remuneration package

Qualifikationen

• Very good user knowledge of common PC applications.
• Ability to express yourself verbally and in writing in German.
• Basic credit card-specific knowledge desirable.

Aufgaben

• Deliver exceptional customer service by addressing inquiries.
• Research and respond accurately to customer inquiries.
• Identify and escalate unresolved issues appropriately.
• Adhere to established protocols and guidelines.

Kenntnisse

Excellent customer service skills

Very good knowledge of German (C1 level)

Good communication and teamwork skills

Skilled conversation skills

Jobbeschreibung

Customer Care Specialist (German) - Relocation in Croatia

Job Openings Customer Care Specialist (German) - Relocation in Croatia

About the job Customer Care Specialist (German) - Relocation in Croatia

Grow-Talent.com is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Croatia. The successful candidates would support customers of financial services company.

Position: Customer Care Specialist with German

Location: Remote/work from home in Croatia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

REQUIREMENTS:

• System knowledge: Very good user knowledge of common PC applications
• Communicative knowledge / social skills / soft skills: Very good knowledge of German (at least C1 level);
• Good ability to express yourself verbally and in writing in German
• Skilled conversation skills, linguistic fluency, understandable pronunciation in German
• Good communication and teamwork skills
• Expertise: Basic credit card-specific knowledge desirable

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• Fully remote work from Croatia
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.