Customer Support - German Speaking (m/w/d)

Impower GmbH; München; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Private health insurance

Sports programs

Regular team events

Job summary

Impower GmbH in Munich is looking for a Customer Support Specialist to ensure high-quality support for users. You'll handle inquiries, resolve issues, and collaborate with Product and Engineering teams to improve processes based on user feedback.

Fluency in German and good English skills are required, along with a customer support background. The role offers a hybrid work model and additional benefits such as private health insurance and sports programs.

Qualifications

• Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment.
• Strong problem-solving skills and a genuine interest in helping users.
• Fluent in German and very good in English, both written and spoken.

Responsibilities

• Handle customer inquiries via ticketing systems in a structured and timely manner.
• Support users in understanding and effectively using our software.
• Analyze and resolve product-related issues, escalating complex cases when necessary.

Skills

Customer support experience

Problem-solving skills

Fluent German

Very good English skills

Understanding complex systems

Job description

Customer Support Specialist

As a Customer Support Specialist, you support our customers in their day‑to‑day work with Impower. You help them understand the product, resolve issues efficiently, and ensure a smooth and reliable user experience. You also work closely with Product and Engineering teams to continuously improve the platform based on real user feedback.

Your mission

• Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
• Support users in understanding and effectively using our software in their daily workflows
• Analyze and resolve product‑related issues, escalating complex cases when necessary
• Communicate clearly and professionally with customers in German, ensuring a high‑quality support experience
• Contribute to the creation and maintenance of help center articles, guides, and support materials
• Collaborate closely with Product and Engineering teams to report bugs and share customer feedback
• Continuously identify recurring issues and contribute to improving support processes and product usability

Your profile

• Experience in customer support or a customer‑facing role, ideally in a SaaS or tech environment
• Strong problem‑solving skills and a genuine interest in helping users
• Fluent German and very good English skills (both written and spoken)
• Ability to quickly understand complex systems and explain them in a simple, structured way
• Independent, reliable, and well‑organized working style
• Nice to have: background in business, real estate, or basic accounting knowledge

Why us?

• A key role in ensuring a high‑quality customer experience for a growing product
• Close collaboration with Product and Engineering in an international team
• Structured onboarding into product, processes, and industry
• Hybrid work model with flexible remote options
• Modern equipment with free choice of hardware
• Remote within Germany
• Additional benefits such as private health insurance, sports programs, and regular team events