German market Customer Service Operations Expert (m/f/d)

Da Vinci Engineering GmbH; Leinfelden-Echterdingen; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Experience in exciting and international projects

Continuous salary development

On-the-job training and language courses

Appreciation and motivation

Zusammenfassung

A leading engineering company is seeking a Customer Service Operations Expert in Leinfelden-Echterdingen. The role involves supporting the Customer Experience team, providing expert technical assistance, and improving processes. Ideal candidates will have exceptional communication skills in German and advanced English proficiency. This is an exciting opportunity with prospects for personal and professional development.

Qualifikationen

• Exceptional verbal and written communication skills in German.
• Advanced proficiency in English.
• Knowledge of Customer Engagement platforms is highly desirable.

Aufgaben

• Support the Customer Experience team in delivering top-tier assistance.
• Provide expert technical assistance and resolve customer complaints.
• Identify and improve internal and client processes for better efficiency.

Kenntnisse

Exceptional verbal and written communication skills in German

Advanced proficiency in English

Knowledge of Customer Engagement platforms (MS Office, Salesforce, Jira, SAP)

Effective time-management skills

Proven experience in delivering customer excellence

Willingness to travel in Europe

Jobbeschreibung

German market Customer Service Operations Expert (m/f/d)

Overview

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Responsibilities

• Support the Customer Experience team in delivering top-tier assistance for sales and aftersales queries and provide outstanding level-2 customer service as required
• Provide expert technical assistance and resolve high-level customer complaints efficiently to ensure customer satisfaction
• Identify and improve internal and client processes, spot TUIs and emerging issues, provide constant feedback on processes, and share ideas for improvement
• Be an expert in processes and product knowledge and serve as a role model for your team
• Act as an interface with Markets, internal departments, and third-party vendors according to required procedures and policies, and maintain all data for resolutions

Qualifications

• Exceptional verbal and written communication skills in German, with advanced proficiency in English
• Knowledge and skills with most commonly used Customer Engagement platforms (MS Office, Salesforce, Jira, SAP) are highly desirable
• Effective time-management skills to be able to hit client\'s SLA and KPIs
• Proven experience of delivering customer excellence
• Able and available to travel in Europe upon request

Benefits

• Experience in exciting and international projects
• Continuous salary development
• On-the-job training and language courses
• Appreciation, motivation and commitment

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees\' success. Become a part of us!

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Motor Vehicle Manufacturing