Customer Support Representative - German Language (Voice & Chat Support)

The Elitejob; Deutschland; Remote; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Remote work

Career growth

Training programs

Health benefits

Paid time off

Zusammenfassung

The Elite Job is seeking a highly motivated Customer Support Representative fluent in German to provide exceptional voice and chat support. You will assist customers by addressing inquiries, troubleshooting issues, and ensuring a seamless experience.

Responsibilities include handling German and English queries, delivering accurate product information, and resolving issues promptly while documenting interactions in the CRM system.

Qualifikationen

• Fluency in German (C1/C2) and English.
• 1–3 years in customer service or similar role.
• Experience with CRM and live chat tools.
• Strong problem-solving and communication skills.
• Ability to work under pressure and meet metrics.

Aufgaben

• Handle queries via voice calls and live chat in German and English.
• Provide accurate information about products, services, and policies.
• Troubleshoot issues and ensure timely resolution.
• Escalate complex cases when needed.
• Maintain professionalism and empathy in customer interactions.
• Document interactions in the CRM system.
• Meet performance metrics like response time and satisfaction scores.
• Stay up to date with product knowledge and policies.

Kenntnisse

German language

English language

Customer service experience

CRM tools

Tools

CRM systems

Live chat tools

Jobbeschreibung

Job Summary

The Elite Job is seeking a highly motivated and customer-focused Customer Support Representative who is fluent in German to provide exceptional service via voice and chat support. In this role, you will assist customers by addressing their inquiries, troubleshooting issues, and ensuring a seamless customer experience. If you are passionate about customer satisfaction, problem-solving, and working in a dynamic, fast-paced environment, we encourage you to apply.

Key Responsibilities

• Handle customer queries and concerns via voice calls and live chat in German and English.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer issues effectively and ensure timely resolution.
• Escalate complex cases to the appropriate department when necessary.
• Maintain a high level of professionalism and empathy in customer interactions.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Meet performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Stay up to date with product knowledge and company policies.

Required Skills and Qualifications

• Fluency in German (C1/C2 level) and English (both written and spoken).
• Previous experience in customer service, call center, or a similar role is preferred.
• Strong problem-solving and active listening skills.
• Ability to handle high-pressure situations and remain calm under stress.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask.
• Proficiency in using CRM systems, chat tools, and other customer support software.

Experience

• 1-3 years of experience in customer support or a related field.
• Experience in voice and chat support is a plus.
• Familiarity with e-commerce, fintech, or SaaS industries is an advantage.

Working Hours

• Flexible shifts, including weekends and holidays, based on business requirements.
• Availability to work in different time zones if needed.

Knowledge, Skills, and Abilities

• Understanding of customer service best practices.
• Ability to quickly learn and adapt to new tools and systems.
• Strong time management and organizational skills.
• Customer-centric mindset with a proactive approach to issue resolution.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility with all necessary support provided.
• Career growth opportunities within a global organization.
• Comprehensive training and continuous learning programs.
• Health and wellness benefits (depending on location).
• Paid time off, holidays, and sick leave.

Why Join Us?

• Work in a diverse, inclusive, and supportive environment.
• Opportunity to build a career in a growing company with a strong reputation.
• Get hands-on experience with leading customer support tools and technologies.
• Be part of a team that values innovation, customer satisfaction, and employee well-being.