Customer Care Executive (f/m/d)

Remotely; Berlin; Vor Ort; EUR 30.000 - 48.000; Vollzeit

Benefits dieser Stelle

Fair compensation

Company Pension

Extra vacation days

Volunteer days

Staff Nights Program

Employee events

Growth opportunities

Hybrid work

Zusammenfassung

MEININGER Headquarters Berlin is seeking a customer care professional to support guests across channels before, during, and after their stay. You will handle inquiries, provide information on reservations and services, and contribute to high guest satisfaction in a hybrid work setting.

Fluency in English and German (B2) is mandatory; strong communication skills and a proactive team attitude are essential for success in this role.

Qualifikationen

• First experience in customer service, hospitality, call centre, or similar is an advantage.
• Passion for delivering excellent customer service and guest experiences.
• Strong written and verbal communication skills.
• Comfortable in a multi-channel contact environment (phone, email, chat, social).
• Stay calm, solution-oriented and professional in challenging situations.
• High attention to detail and accuracy in tasks.
• Proactive team player; collaborates and shares knowledge.
• Flexible and adaptable in a fast-paced setting.
• Fluent in English and German (B2); other languages helpful.
• Willingness to work in rotating shifts during opening hours.

Aufgaben

• Deliver outstanding customer experience via telephone, email, chat, and social media.
• Provide information about reservations, services, and destinations; resolve guest inquiries quickly.
• Handle challenging situations professionally, aiming for first-contact resolution.
• Identify opportunities to upsell and tailor recommendations to guests.
• Maintain high service quality and help achieve team targets for satisfaction, revenue, and conversions.
• Collaborate with Finance, Commerce, and Hotel Operations to ensure smooth service delivery.
• Monitor recurring inquiries and provide feedback for continuous improvement.
• Support administrative tasks, reporting, and ad-hoc activities as needed.

Kenntnisse

Customer service focus

Multichannel communicatie

Strong communication

German (B2)

English (B2)

Team player

Adaptable

Jobbeschreibung

MEININGER Headquarters Berlin Full-time

Are you passionate about helping people and creating outstanding customer experiences? Join our Customer Care team and support our guests before, during, and after their stay by delivering professional service across multiple communication channels. MEININGER Hotels. Redefining hybrid hospitality. We run more than 35 hotels in Europe's best cities---and counting!

YOUR TASKS

• Deliver an outstanding customer experience by assisting guests via telephone, email, chat, and social media
• Provide helpful information about reservations, services, and destinations while ensuring quick and effective solutions to guest enquiries
• Handle challenging situations professionally and confidently, aiming to resolve issues at the first point of contact
• Identify opportunities to maximise sales through up-selling and tailored recommendations for guests
• Maintain high service quality standards and contribute to achieving team targets for customer satisfaction, revenue, and conversions
• Work with internal teams across departments such as Finance, Commerce, and Hotel Operations to ensure smooth service delivery
• Monitor recurring enquiries and provide feedback to management to support continuous improvement
• Support administrative tasks, reporting, and other ad-hoc activities when required

YOUR PROFILE

• First experience in customer service, hospitality, call centre, or a similar role is an advantage, but not mandatory
• Passion for delivering excellent customer service and creating positive guest experiences
• Strong communication skills, both written and verbal
• Comfortable working in a multi-channel contact environment (phone, email, chat, social media)
• Ability to stay calm, solution-oriented, and professional in challenging situations
• Strong organisational skills with high attention to detail and accuracy
• A proactive team player who enjoys collaborating and sharing knowledge
• Flexible and adaptable in a fast-paced environment
• Fluent in English and German (B2 level) are mandatory; additional languages are a plus
• Willingness to work in rotating shifts covering department opening hours

What Meininger Offers

• Fair compensation package and tax-free surcharges
• Company Pension Scheme
• Extra vacation days for every year with MEININGER (up to 5 days extra)
• 2 extra paid leave days for you to make this world a better place (Corporate Volunteering & VTO Program)
• MEININGER Staff Nights Program & discounts for friends and family
• Employee events and team activities: M-Days, winter parties, team building events, company jubilees
• Growth and development opportunities as part of an internationally expanding organization
• A diverse, open working environment
• Open Up: Access 1:1 sessions with certified psychologists for MEININGER employees and their families
• Hybrid work, at least 2 days at the office Berlin

We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply. We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity.

Contact person:

Sandra Röske (Customer Care Manager)

Remote Type

Hybrid