Customer Account Manager

Redwood Software; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading automation solutions provider in Germany is seeking a Customer Account Manager. The successful candidate will be responsible for driving revenue growth through the management of strategic accounts and building long-term client relationships. This role demands proven experience in account management, strong interpersonal skills, and fluent German communication. Candidates should be proactive, possess initiative, and be able to navigate complex business conversations with ease. Join a team that values growth and recognizes over-achievement.

Qualifikationen

• Experience in Business-to-Business and software sales.
• Proven track record in Account Management.
• Strong interpersonal skills for complex business conversations.
• Native-level or professional fluency in German is essential.

Aufgaben

• Drive revenue growth by managing strategic accounts.
• Build long-term client relationships and develop key business relationships.
• Implement sales tactics to achieve corporate goals.
• Foster strong relationships with key client stakeholders.

Kenntnisse

Business-to-Business sales

Account Management

Interpersonal skills

Verbal and written communication

Fluency in German

Jobbeschreibung

At Redwood, we empower our customers with lights-out automation for their mission‑critical business processes.

ABOUT US

Redwood Software is the leader in full stack automation fabric solutions for mission‑critical business processes. With the first SaaS‑based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control.

Redwood’s global team of automation experts and customer success engineers provide solutions and world‑class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software.

CORE VALUES

• One Team. One Redwood
• Make Your Own Weather
• Obsess over Customer Success
• Work the Problem
• Be Curious
• Own the Outcome
• Respect Each Other

YOUR IMPACT

The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long‑term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up‑selling and cross‑selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high‑quality clients, qualifying and developing assigned accounts.

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
• Grow businesses with new and existing key customers maintaining long‑term relationships with accounts and maximizing cross‑sales opportunities.
• Develop an in‑depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer‑centric opportunities within key accounts.
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value‑driven selling approach.
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
• Demonstrate strong executive presence, networking and relationship‑building skills with top management of organizations of multiple levels to generate new opportunities.
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre‑sales, delivery, finance, etc.).
• Help identify and manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
• Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
• Execute presence and C‑level/top‑management relationship‑building skills that resulted in strong sales results from existing networks.

YOUR EXPERIENCE

• Experience in Business‑to‑Business and software sales background
• Proven track record in Account Management
• Possess initiative, business acumen, confidence, and a competitive attitude.
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
• Strong interpersonal skills to include verbal and written communication.
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.
• Native‑level or professional fluency (C1/C2) in German is essential, with the ability to navigate complex business conversations and written communications with ease.

If you like growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

THE LEGAL BIT

Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [e-mail]

This role is based in Germany. Successful candidates must have valid German work authorization and be currently residing in Germany.