CRM Manager & Consultant (m/f/d)

Deutsche Lufthansa AG; Köln; On-site; EUR 50,000 - 70,000; Full time

Job summary

Ein führendes IT-Systemhaus in Köln sucht einen Relationship-Manager/in, der die technische Entwicklung und Konfiguration des CRM-Systems übernimmt. In dieser Rolle sind Sie verantwortlich für die Implementierung automatisierter Prozesse und die Übersetzung von Anforderungen in technische Lösungen. Eine Ausbildung in Wirtschaftsinformatik oder einem verwandten Bereich sowie Erfahrung in der CRM-Konfiguration sind erforderlich. Der ideale Kandidat verfügt über eine analytische Denkweise und spricht fließend Deutsch (mindestens C1).

Qualifications

• Technisch versiert mit analytischem und numerischem Denken.
• Erfahrung in der CRM-Konfiguration und im Prozessmanagement.
• Business fluent in German (mindestens C1).

Responsibilities

• Technische Entwicklung und Konfiguration des CRM-Systems.
• Übersetzung von funktionalen Anforderungen in technische Lösungen.
• Identifizierung und Implementierung von Automatisierungsmöglichkeiten für Kundenprozesse.

Skills

CRM-Konfiguration

Prozessmanagement

Analytische Fähigkeiten

Technisches Verständnis

Education

Studienabschluss in Wirtschaftsinformatik oder vergleichbar

Tools

BSI Customer Suite

Job description

Beginn

• Relationship-Manager/in

In our Customer Experience Management team, you look under the hood: you take on end-to-end responsibility, configure our CRM platform and build the technical foundation for automated "guided processes" that optimally control our consultants in direct customer contact.

• You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes
• You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation
• You identify potential for automating customer processes in new and existing business and implement these independently
• As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes
• You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates

Ihr Profil:

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes?
Then take a seat in the Albatros cockpit and get started with us!

• Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
• Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
• Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
• Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
• Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
• Competence: Modeling business processes and translating them into technical requirements.
• Language: Business fluent German (min. C1)