CRM Manager & Consultant (m/f/d)

Albatros Financial Solutions GmbH; Köln; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working possible

Company pension plan

Flexible working hours

Discounts

Employee events

Free snacks / drinks

Flight privileges

Sabbatical

Free parking

Business cell phone / iPad

Job summary

Albatros Financial Solutions GmbH seeks a CRM Manager focused on process automation. You will configure our CRM, develop guided processes, and translate requirements into technical solutions to optimize customer interactions.

Influence cross‑functional teams by connecting marketing, sales, and service, and use analytics to measure impact and continuously improve templates and workflows.

Qualifications

• CRM configuration experience is required.
• Process management experience and ability to translate requirements into technical solutions.
• Analytical mindset with comfort using data to improve processes.
• Ability to translate business needs into technical specifications.
• German language fluency at least business level (C1 preferred).

Responsibilities

• Configure our CRM platform and build guided processes.
• Translate sales/service requirements into technical solutions.
• Identify automation opportunities and implement them independently.
• Advise colleagues on feasibility and align marketing, sales, and service processes.
• Use analysis tools to measure success and continuously optimize templates.

Skills

CRM configuration

Process management

Analytical thinking

Data-driven

Stakeholder communication

Education

Degree in business informatics / IT-focused administration

Tools

BSI Customer Suite

Job description

Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.

Tasks

In our Customer Experience Management team, you look under the hood: you take on end-to-end responsibility, configure our CRM platform and build the technical foundation for automated "guided processes" that optimally control our consultants in direct customer contact.

• You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes
• You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation
• You identify potential for automating customer processes in new and existing business and implement these independently
• As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes
• You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates

Benefits

• Business cell phone / iPad
• Sabbatical
• Flexible working hours
• Discounts
• Employee events
• Free snacks / drinks
• Flight privileges
• Hybrid working possible
• Free parking
• Company pension plan

Requirements

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes?

Then take a seat in the Albatros cockpit and get started with us!

• Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
• Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
• Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
• Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
• Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
• Competence: Modeling business processes and translating them into technical requirements.
• Language: Business fluent German (min. C1)

Contact

Niclas Deißler