CRM Manager, Appointment Setter

Jobtailor; Deutschland; Hybrid; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a results-driven Inside Sales/Lead Qualification specialist to manage inbound/outbound outreach, qualify prospects, and book introductory meetings with ABG teams. You will maintain CRM data quality in HubSpot, nurture leads with timely follow-ups, and escalate high-value opportunities.

Ideal candidates excel in English communication, handle high-volume calls, and can adapt to ABG’s sales process and markets.

Qualifikationen

• Exceptional spoken and written English.
• Clear, confident, and professional telephone voice.
• Strong listening, questioning, and note-taking skills.
• Demonstrated success in appointment setting, inside sales, lead qualification, business development, or customer service.
• Experience using HubSpot CRM or a comparable CRM platform.
• Ability to learn ABG’s services, target markets, qualification criteria, and sales process.
• Ability to manage a high volume of calls, emails, tasks, and records.
• Reliable internet, telephone access, and a professional work environment if working remotely.
• Preferred: Experience in architecture, engineering, construction, commercial real estate, professional services, or a related industry.
• Preferred: Familiarity with calendar scheduling, email platforms, contact databases, and list-building tools.

Aufgaben

• Monitor website inquiries, phone calls, voicemails, emails, and lead notifications.
• Contact every new inbound lead and missed front-desk call within 60 seconds.
• Answer assigned live front-desk calls promptly and professionally.
• Send immediate follow-up emails and maintain organized call/email follow-up cadences.
• Qualify prospects by gathering project, budget, timeline, ownership, service, and decision-maker information.
• Identify alignment with ABG’s services and target markets.
• Escalate urgent, high-value, or strategically important opportunities.
• Schedule qualified prospects with the appropriate ABG team member.
• Confirm appointments, send invitations and reminders, and reschedule missed or cancelled appointments.
• Provide complete qualification notes and update opportunity status in HubSpot.
• Own HubSpot sales-data quality, including contacts, companies, deals, stages, activities, tasks, and appointments.
• Log all inbound and outbound interactions and ensure every open lead has an owner, correct stage, complete information, documented activity, and scheduled next action.
• Maintain pipelines, lead lists, call queues, workflows, templates, sequences, dashboards, and reports.
• Produce daily and weekly performance and CRM data-quality reports.
• Conduct cold-calling and cold-email campaigns targeting ABG’s priority markets and prospective business partners.
• Research and verify prospect information, personalize outreach, introduce ABG’s capabilities, handle objections, and secure introductory meetings.
• Document outbound activity, create follow-up tasks, organize prospect lists, and provide campaign-performance feedback.
• Protect confidential client, project, and company information.

Kenntnisse

English fluency

Phone/telecom etiquette

Active listening

CRM experience

Qualifying prospects

Objection handling

Time management

Remote work readiness

Tools

HubSpot CRM

Email platforms

Calendar scheduling

Contact databases

List-building tools

Jobbeschreibung

• Monitor website inquiries, phone calls, voicemails, emails, and lead notifications
• Contact every new inbound lead and missed front-desk call within 60 seconds
• Answer assigned live front-desk calls promptly and professionally
• Send immediate follow-up emails and maintain organized call/email follow-up cadences
• Qualify prospects by gathering project, budget, timeline, ownership, service, and decision-maker information
• Identify alignment with ABG’s services and target markets
• Escalate urgent, high-value, or strategically important opportunities
• Schedule qualified prospects with the appropriate ABG team member
• Confirm appointments, send invitations and reminders, and reschedule missed or cancelled appointments
• Provide complete qualification notes and update opportunity status in HubSpot
• Own HubSpot sales-data quality, including contacts, companies, deals, stages, activities, tasks, and appointments
• Log all inbound and outbound interactions and ensure every open lead has an owner, correct stage, complete information, documented activity, and scheduled next action
• Maintain pipelines, lead lists, call queues, workflows, templates, sequences, dashboards, and reports
• Produce daily and weekly performance and CRM data-quality reports
• Conduct cold-calling and cold-email campaigns targeting ABG’s priority markets and prospective business partners
• Research and verify prospect information, personalize outreach, introduce ABG’s capabilities, handle objections, and secure introductory meetings
• Document outbound activity, create follow-up tasks, organize prospect lists, and provide campaign-performance feedback
• Protect confidential client, project, and company information

Requirements

• Exceptional spoken and written English
• Clear, confident, and professional telephone voice
• Strong listening, questioning, and note-taking skills
• Demonstrated success in appointment setting, inside sales, lead qualification, business development, or customer service
• Experience using HubSpot CRM or a comparable CRM platform
• Ability to learn ABG’s services, target markets, qualification criteria, and sales process
• Ability to work quickly without sacrificing accuracy or professionalism
• Strong organizational skills and consistent attention to detail
• Ability to manage a high volume of calls, emails, tasks, and records
• Comfortable speaking with senior decision-makers and business owners
• Ability to handle rejection and objections without losing momentum
• Reliable internet, telephone access, and a professional work environment if working remotely
• Preferred: Experience managing HubSpot contacts, companies, deals, tasks, lists, workflows, sequences, and reports
• Preferred: Experience in architecture, engineering, construction, commercial real estate, professional services, or a related industry
• Preferred: Experience with business-to-business cold calling and email outreach
• Preferred: Familiarity with calendar scheduling, email platforms, contact databases, and list-building tools
• Preferred: Experience qualifying projects involving architecture, engineering, permitting, construction, development, or property improvements
• Final candidates may be asked to complete mock calls, a written follow-up email exercise, a HubSpot data-entry and pipeline-management exercise, and a spoken-English and communication assessment

Core Competencies

Demonstrates expertise in lead qualification, appointment setting, and CRM management, particularly with HubSpot. Possesses strong communication skills and the ability to manage high volumes of inquiries while maintaining attention to detail and professionalism.

Highest-signal resume keywords

• Lead Qualification
• Appointment Setting
• HubSpot CRM Management
• Cold Calling
• Organizational Skills

Hard Skills

• Lead Qualification
• Appointment Setting
• Cold Calling
• Email Outreach
• Data Entry
• Pipeline Management
• Performance Reporting
• Task Management
• Note-Taking
• Research Skills

Soft Skills

• Strong Listening Skills
• Professional Communication
• Attention to Detail
• Ability to Handle Rejection
• Time Management

Industry Keywords

• Architecture
• Engineering
• Construction
• Commercial Real Estate
• Professional Services
• Business Development
• Customer Service
• B2B Sales

Tools & Technologies

• HubSpot CRM
• Email Platforms
• Contact Databases
• List-Building Tools
• Calendar Scheduling