CRM Consultant (mfd)

Netconomy; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A prominent CRM solutions provider in Berlin is seeking a CRM Consultant to advise clients on implementing CRM solutions, particularly SAP Sales and Service Cloud. The role involves engaging with customers throughout the project lifecycle, from pre-sales to solution design. Candidates should have at least 3 years of experience with CRM solutions and strong communication skills in both German and English. This role offers a competitive salary starting at 55,300 EUR gross annually, alongside flexible working options and development opportunities.

Leistungen

Flexible working models

Career development & onboarding

Company summit

Social events

Snacks and wellbeing

Mobility support

Qualifikationen

• 3 years of professional experience with CRM solutions such as Salesforce or Microsoft Dynamics.
• Strong business understanding of sales and service processes.
• Ability to clearly communicate complex issues.

Aufgaben

• Advise customers on implementing CRM solutions.
• Document and analyze customer requirements.
• Support configuration of SAP Sales/Service Cloud solutions.

Kenntnisse

CRM solutions

Communication skills in German

Communication skills in English

Intercultural competencies

Ausbildung

SAP Service or Sales Cloud certification

Jobbeschreibung

Overview

Over the past 20 years NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB

As CRM Consultant you are responsible for advising new and existing customers on both operative and strategic levels regarding the implementation of CRM solutions. For example you will work with the newly developed Sales and Service Cloud products from SAP.

Key responsibilities

• Strategically accompany customers from the pre‑sales phase through solution design to the implementation in the project.


• Prepare the problem space together with the customer in workshops: documenting and analysing the requirements as well as transforming them into innovative solutions.


• Support the configuration and adaptions of CRM solutions such as SAP Sales / Service Cloud.


• Support the development team in developing integration scenarios for the CRM solution into the customer's existing system landscape.


• Pursue integrated solutions with other customer experience products and ERP‑systems.

Job requirements

• 3 years of professional experience working with CRM solutions such as Salesforce, Microsoft Dynamics, C4C or similar.


• Strong business understanding of sales and service processes (lead to cash and ticket lifecycle).


• Excellent communication skills in German and English (min. B2 levels).


• Strong intercultural competencies and willingness to travel (approx. 15% to 20% of your working time).


• Ability to break down complex issues and communicate them clearly and understandably (e.g. in conducting customer training).


• SAP Service or Sales Cloud certification or similar CRM certifications would be desirable.

OUR OFFER

While we are one company each location has unique aspects and benefits. Hers a glimpse of what to expect:

• Flexible working models: early bird or night owl. Thanks to our flexible working models you start your work day when and where it fits you best.


• Career development & onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our training department NETCADEMY will find the best solution for you!


• Company summit: Exchange professional and personal experiences at our annual in‑house conference! One of the highlights of our company summit is the vibrant networking environment it cultivates.


• Social events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking and Christmas party and celebrate milestones together. It's on us!


• Snacks and wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.


• Mobility support: Choose eco‑friendly transportation! As we take our environmental responsibility seriously we support your climate‑friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable wage. For legal reasons we need to disclose the minimum annual salary for full-time employment as stated in the current collective IT agreement which is 55,300 gross / year for this position.

Application

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