Contact Center Representative

Service Credit Union; Sembach; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Health & dental

PTO & holidays

401k with match

Paid leave

Talkspace

Identity theft protection

Tuition reimbursement

Career growth

Job summary

Service Credit Union seeks a Contact Center Representative at our Sembach HQ to deliver account-related services worldwide. You will handle inbound calls, chat, email, and video inquiries, aiming for one-call resolution and exceptional member experience.

Qualifications include strong communication, customer service experience, and the ability to multitask in a fast-paced environment. This full-time role offers competitive pay and a comprehensive benefits package.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• High school diploma or equivalent required.

Responsibilities

• Assist members and potential members via telephone, chat, and email.
• Answer general inquiries about member accounts.
• Identify client needs and match to products or services.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Contact Center Representative/Sembach HQ where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”

Pay: Starting at $22.00per hour.

Hours : Full Time: Tues -Fri 11:30 AM to 8 PM

Saturday-09:30 AM to 6 PM

This is not a fully remote position

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day:

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Perform other job-related duties as assigned.

Experience and Qualifications:

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• High school diploma or equivalent required.
• Open to US Citizens only

_ At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other. _

_ Equal Opportunity Employer _

Employee European Union Privacy Notice

https://servicecu.org/docs/default-source/noindex/ue_privacy.pdf

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