Member Service Representative / Teller - PT Grafenwoehr

Service Federal Credit Union; Grafenwöhr; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

Great health and dental benefits

Paid time off and holidays

401k with company contribution

Paid leave after 12 months

Mental health support program

Identity theft protection

Tuition reimbursement

Training and career growth

Job summary

Service Credit Union is seeking a Member Service Representative/Teller to support member solutions and deliver exceptional service. You will accurately process transactions, open/close accounts, and assist members with needs-based selling.

The role emphasizes security, accuracy, and building lasting member relationships at a fast-paced credit union. The position requires cash handling and customer service experience, with strong communication and organizational skills.

Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Responsibilities

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Written communication

Verbal communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Member Service Representative/Teller

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”

Pay

Pay: $21.00, flexible based on experience.

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace.
• Free identify theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.

A Day in the Life

• Accurately process all transactions maintaining proper security and exercising good judgement.
• Open and close member accounts.
• Provide outstanding service, problem resolution and needs-based selling.
• Create a positive member experience every time through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Experience and Qualifications

• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• High school diploma or equivalent required.

Who We Are

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer Employee European Union Privacy Notice https://servicecu.org/docs/default-source/noindex/ue_privacy.pdf