Contact Center Representative

Service Federal Credit Union; Sembach; On-site; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Health and dental benefits from day 1

Paid time off (PTO)

Long-term disability

Paid holidays

401k with 8% company contribution

Paid leave after 12 months

Talkspace mental health support

Identity theft protection

Tuition reimbursement

Training and career growth

Job summary

Service Credit Union seeks a Contact Center Representative at its Sembach HQ to deliver account-related services across channels. You will handle inbound inquiries by phone, chat, and email, guiding members to suitable solutions with a focus on one-call resolution.

Starting pay is $22.00 per hour. This full-time role requires strong communication and customer service skills, with on-site hours Tue-Fri and Saturday shifts. Excellent benefits are included from day one.

Qualifications

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• Open to US Citizens only.

Responsibilities

• Assist members and potential members with telephone, chat and email correspondence, fostering a one-call resolution environment.
• Answer general inquiry questions about members' accounts.
• Quickly identify client needs and match them to a product or service.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multi-tasking

Call center familiarity

Education

High school diploma or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Representative/Sembach HQ where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions. “Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”

Pay: Starting at $22.00 per hour. Hours: Full Time: Tues -Fri 11:30 AM to 8 PM Saturday-09:30 AM to 6 PM

This is not a fully remote position.

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
• Answer general inquiry questions about members accounts.
• Quickly identify client needs and match it to a product or service.
• Perform other job-related duties as assigned.

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.
• Customer service, retail or call center experience preferred but not required.
• High school diploma or equivalent required.
• Open to US Citizens only

Equal Opportunity Employer Employee European Union Privacy Notice https://servicecu.org/docs/default-source/noindex/ue_privacy.pdf #LI-DNI