Technical Support Engineer

Axiom Technologies; Ratingen; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Axiom Technologies in Ratingen, Germany seeks an IT Desktop Support Technician to provide first- and second-level support for desktops, laptops, printers, and mobile devices. You respond to service requests via ticketing system, phone, or in person, install OSs, troubleshoot hardware/software, configure new workstations, and maintain asset inventory.

You will work with VPN and remote users, collaborate with IT teams, and follow security policies including patching and data protection.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Knowledge in Bitlocker, BSOD , End User Support , Reimaging Laptop , Autopilot , Remote Support etc
• German language is a must.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Aufgaben

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Kenntnisse

Windows OS

Office 365

Networking basics

German language

Communication skills

Troubleshooting

Onboarding/offboarding

Ausbildung

Bachelor’s degree in Computer Science, IT, or related field

Tools

ServiceNow

Zendesk

JIRA

Jobbeschreibung

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.

Respond to service requests and incidents via ticketing system, phone, or in-person.

Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).

Set up and configure new employee workstations, including user accounts and permissions.

Maintain asset inventory and ensure accurate documentation of IT equipment.

Assist with onboarding/offboarding of employees from a technical perspective.

Support remote users with VPN, remote desktop, and connectivity issues.

Collaborate with other IT teams on escalated issues or project-related tasks.

Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

2+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Knowledge in Bitlocker, BSOD , End User Support , Reimaging Laptop , Autopilot , Remote Support etc

German language is a must.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.