Information Technology Support Specialist

bid.agency; Baden-Württemberg; On-site; EUR 42,000 - 60,000; Full time

Job summary

bid.agency is seeking a motivated IT Support Deskside Specialist to join our IT team in Germany. You will provide hands-on second-level deskside and remote support, keeping hardware, software, and networks running smoothly.

You’ll work with Windows endpoints, Active Directory, Azure AD, and Microsoft 365; support onboarding/offboarding; log incidents in ServiceNow; and collaborate with L3 teams and vendors on complex issues.

Qualifications

• 4+ years in an IT support role (L1/L2).
• Strong Windows 10/11 knowledge.
• Hands-on with AD, Group Policy, and M365.
• Familiar with networking basics (TCP/IP, DNS, DHCP, VPN).
• Experience with ITSM tools and ITIL processes.
• Strong troubleshooting and attention to detail.

Responsibilities

• Provide second-level deskside and remote support for hardware, software, and network issues escalated from L1.
• Troubleshoot Windows endpoints (laptops, desktops, peripherals).
• Install, configure and maintain workstations, apps, and OS updates.
• Manage user accounts and access with AD/Azure AD and M365.
• Support onboarding/offboarding including device provisioning/decommissioning.
• Log incidents and service requests in ITSM (ServiceNow).
• Collaborate with L3 teams and vendors on complex technical issues.

Skills

Troubleshooting

Attention to detail

Customer service

Team collaboration

Tools

Active Directory

Azure AD

Microsoft 365

Windows 10/11

ITSM (ServiceNow)

Job description

We're looking for a motivated IT Support Deskside Specialist to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

• 4+ years of experience in an IT support role (L1/L2)
• Solid understanding of Windows 10/11 environments
• Hands-on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail

Join us in delivering high-quality IT support!