Clinical Operations Liaison

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced operations coordinator to support clinical teams and non-clinical workflows. You will manage timesheets, attendance, documentation, and payroll-related processes while maintaining HIPAA compliance and data confidentiality.

This remote role requires strong communication, cross-team collaboration, and proficiency with EHR systems and Google tools; you will track dashboards, prepare reports, and help implement process improvements.

Qualifikationen

• 2+ years in an operations, coordination, or administrative support role.
• Experience managing multiple workflows, trackers, or reports simultaneously.
• Comfortable working independently and remotely with minimal day-to-day direction.
• Experience in healthcare operations, medical group administration, or home health is preferred.
• Familiarity with multi-state payroll or leave compliance is preferred.
• Experience supporting a distributed or regional field team is preferred.
• Prior use of Rippling or a similar HRIS platform is preferred.

Aufgaben

• Serve as the day-to-day point of contact for timesheet, mileage, and documentation questions.
• Follow up on timesheet submissions, PTO entries and approvals, and sick time before payroll close.
• Validate weekly mileage and hours submissions according to policy and protocols.
• Review and abstract supporting documentation for mileage and time submissions.
• Approve expenses within set parameters.
• Pull data and track peer audits and bonus incentives.
• Deliver weekly exception reports to managers with full documentation.
• Maintain clinical employee attendance, call-off, and workforce planning trackers.
• Track training completion and annual compliance for clinical teams.
• Prepare weekly and monthly operational reports and support workforce logistics.
• Maintain dashboards, trackers, and workforce metrics.
• Manage administrative escalation trackers and follow up on open items.
• Route non-clinical operational issues to appropriate teams.
• Maintain SOPs, workflows, and operational documentation.
• Track project milestones and action items; support new workflow launches.
• Participate in internal audits, identify documentation gaps, and recommend process improvements.
• Flag recurring workflow issues and propose fixes.
• Maintain confidentiality and adhere to HIPAA and compliance standards.

Kenntnisse

Communication skills

Problem-solving

EHR systems

Google tools

Remote work

HIPAA compliance

Multitasking

Tools

Rippling

HRIS platform

Jobbeschreibung

• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
• Follow up on timesheet submissions, PTO entries and approval, and sick time before each payroll close
• Validate weekly mileage and hours submissions according to policy and protocols
• Review and abstract supporting documentation for mileage and time submissions
• Approve expenses within set parameters
• Pull data and track peer audits and bonus incentives
• Deliver weekly exception reports to managers with full documentation
• Maintain clinical employee attendance, call-off, and workforce planning trackers
• Track training completion and annual compliance for clinical teams
• Prepare weekly and monthly operational reports
• Support workforce logistical planning
• Maintain dashboards, trackers, and workforce metrics
• Manage administrative escalation trackers and follow up on open items
• Route non-clinical operational issues to appropriate teams
• Maintain SOPs, workflows, and operational documentation
• Track project milestones and action items; support new workflow launches
• Participate in internal audits, identify documentation gaps, and recommend process improvements
• Flag recurring workflow issues and propose fixes
• Maintain confidentiality and adhere to HIPAA and compliance standards

Requirements

• 2+ years in an operations, coordination, or administrative support role
• Experience managing multiple workflows, trackers, or reports simultaneously
• Comfortable working independently and remotely with minimal day-to-day direction
• Strong communication and problem-solving skills
• Proficient in EHR systems and Google tools
• Reliable internet connection and dedicated, secure workspace
• Available to work CST hours
• Preferred: Experience in healthcare operations, medical group administration, or home health/home care
• Preferred: Familiarity with multi-state payroll or leave compliance
• Preferred: Experience supporting a distributed or regional field team
• Preferred: Prior use of Rippling or a similar HRIS platform

Core Competencies

Demonstrates expertise in operations coordination, including managing workflows, trackers, and reports while ensuring compliance with HIPAA standards. Proficient in EHR systems and Google tools, with a strong focus on communication and problem-solving in a healthcare operations environment.