Revenue Process Improvement Coordinator

Jobtailor; Deutschland; Remote; EUR 42.000 - 68.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Revenue Operations Specialist to provide hands-on support across intake, nursing, pharmacy, and scheduling teams for revenue-related processes. You will reinforce documentation, authorization, and charge capture, monitor workflow adherence, and identify gaps that could cause revenue risk.

Collaboration with cross‑functional teams and ongoing coaching are essential. This role requires attention to detail, travel up to 25%, and a focus on process improvement to prevent

Qualifikationen

• Associate or Bachelor’s degree or equivalent experience
• 2+ years of experience in healthcare operations, revenue cycle, or clinical support
• Specialty pharmacy, infusion, or home health experience preferred
• Exposure to authorizations, clinical documentation, or billing workflows preferred
• Process Improvement, audit, or QA experience preferred
• Strong attention to detail and follow-through
• Ability to work cross-functionally with frontline teams
• Ability to work Monday–Friday, 8:30am–5pm CST
• Willingness to travel 0–25%
• Frequently sitting and typing on a keyboard; occasionally standing, walking, and climbing stairs/ladders
• Ability to push/pull and lift/carry 1–10 lbs

Aufgaben

• Provide hands-on support to Intake, Nursing, Pharmacy, and Scheduling teams on revenue-related processes
• Reinforce documentation, authorization, charge capture, and handoff requirements
• Serve as a day‑to‑day resource for revenue process questions
• Monitor adherence to revenue‑critical workflows
• Identify execution gaps, delays, recurring errors, and operational issues that pose revenue risk
• Communicate findings and trends to the Manager
• Track and report process‑level KPIs related to documentation timeliness, authorization completeness, and billing readiness
• Maintain issue logs tied to payer, therapy, or operational steps
• Deliver just‑in‑time coaching and workflow reinforcement
• Support rollout of new procedures and job aids
• Assist with onboarding new operational staff on revenue‑critical behaviors
• Participate in process mapping and improvement initiatives
• Assist with pilot testing and implementation
• Gather frontline feedback to refine workflows
• Assist in closing feedback loops after issues are resolved
• Own root‑cause analysis of operationally driven denials and revenue leakage
• Partner with operational leaders to redesign processes that prevent repeat issues
• Ensure denial fixes are embedded upstream and sustained

Kenntnisse

Revenue Process Support

Documentation Reinforcement

Charge Capture

KPI Tracking

Root-Cause Analysis

Workflow Mapping

Operational Issue Identification

Denial Management

Onboarding Support

Pilot Testing

Cross-Functional Collaboration

Coaching

Communication

Problem-Solving

Follow-Through

Ausbildung

Associate Degree

Bachelor's Degree

Jobbeschreibung

• Provide hands‑on support to Intake, Nursing, Pharmacy, and Scheduling teams on revenue‑related processes
• Reinforce documentation, authorization, charge capture, and handoff requirements
• Serve as a day‑to‑day resource for revenue process questions
• Monitor adherence to revenue‑critical workflows
• Identify execution gaps, delays, recurring errors, and operational issues that pose revenue risk
• Communicate findings and trends to the Manager
• Track and report process‑level KPIs related to documentation timeliness, authorization completeness, and billing readiness
• Maintain issue logs tied to payer, therapy, or operational steps
• Deliver just‑in‑time coaching and workflow reinforcement
• Support rollout of new procedures and job aids
• Assist with onboarding new operational staff on revenue‑critical behaviors
• Participate in process mapping and improvement initiatives
• Assist with pilot testing and implementation
• Gather frontline feedback to refine workflows
• Assist in closing feedback loops after issues are resolved
• Own root‑cause analysis of operationally driven denials and revenue leakage
• Partner with operational leaders to redesign processes that prevent repeat issues
• Ensure denial fixes are embedded upstream and sustained

Requirements

• Associate or Bachelor’s degree or equivalent experience
• 2+ years of experience in healthcare operations, revenue cycle, or clinical support
• Specialty pharmacy, infusion, or home health experience preferred
• Exposure to authorizations, clinical documentation, or billing workflows preferred
• Process Improvement, audit, or QA experience preferred
• Strong attention to detail and follow‑through
• Ability to work cross‑functionally with frontline teams
• Ability to work Monday–Friday, 8:30am–5pm CST
• Willingness to travel 0–25%
• Frequently sitting and typing on a keyboard; occasionally standing, walking, and climbing stairs/ladders
• Ability to push/pull and lift/carry 1–10 lbs

Core Competencies

Demonstrates expertise in revenue cycle management, including documentation, authorization, and billing workflows, while effectively collaborating with cross‑functional teams to enhance operational efficiency. Proficient in process improvement and root‑cause analysis to mitigate revenue risks and ensure compliance.

Highest-signal resume keywords

• Healthcare Operations Experience
• Revenue Cycle Management
• Process Improvement
• Clinical Documentation Knowledge
• Attention to Detail

ATS Optimization Keywords

Hard Skills

• Revenue Process Support
• Documentation Reinforcement
• Charge Capture
• KPI Tracking
• Root‑Cause Analysis
• Workflow Mapping
• Operational Issue Identification
• Denial Management
• Onboarding Support
• Pilot Testing

Soft Skills

• Cross-Functional Collaboration
• Coaching
• Communication
• Problem‑Solving
• Follow‑Through

Certifications & Qualifications

• Associate Degree
• Bachelor's Degree

Industry Keywords

• Specialty Pharmacy
• Infusion
• Home Health
• Clinical Support
• Audit
• Quality Assurance
• Authorization Processes
• Billing Workflows