Patient Enrollment Specialist – Clinical Support

Jobtailor; Deutschland; Remote; EUR 32.000 - 46.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Medical Assistant to support patient outreach, enrollment, and scheduling from a remote setting in Germany. The role emphasizes HIPAA-aligned documentation, high-volume calling, and collaboration with clinical teams to manage Annual Wellness Visits and preventive care programs.

Ideal candidates have Medical Assistant certification, experience with enrollment and care coordination, and strong communication skills to operate within Epic/NextGen EHR environments while

Qualifikationen

• Certified Medical Assistant required.
• Healthcare, telehealth, or care coordination experience preferred.
• Strong verbal and written communication skills essential.
• Ability to work independently in a remote environment.

Aufgaben

• Conduct outbound and inbound patient calls as part of scheduled outreach activities.
• Engage patients regarding wellness visits and care management services.
• Support patient enrollment and appointment scheduling.
• Schedule, confirm, and coordinate patient appointments.
• Follow up with patients to complete enrollment and scheduling activities.
• Provide information regarding available healthcare services.
• Address routine patient questions and concerns.

Kenntnisse

Medical Assistant Certification

Patient Enrollment Experience

EHR Documentation Skills

High-Volume Patient Calling

Care Coordination Experience

Ausbildung

Medical Assistant Certification

Tools

Epic

NextGen

EHR Platforms

Jobbeschreibung

• Conduct outbound and inbound patient calls as part of scheduled outreach activities


• Engage patients regarding Annual Wellness Visits and care management services


• Support patient enrollment and appointment scheduling


• Schedule, confirm, and coordinate patient appointments


• Follow up with patients to complete enrollment and scheduling activities


• Provide information regarding available healthcare services


• Address routine patient questions and concerns


• Perform medication reconciliation and document patient-reported information


• Obtain and update medical histories, allergies, and preventive care information


• Collect and document patient-reported vital signs when applicable


• Identify relevant patient information for provider review


• Assist with chart preparation and clinical documentation


• Support care coordination and patient follow-up activities


• Escalate clinical concerns to the appropriate clinical team when necessary


• Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR


• Maintain complete, timely, and accurate patient records


• Follow established outreach, enrollment, clinical support, and documentation workflows


• Maintain HIPAA compliance and protect confidential patient information


• Manage approximately 50–80 patient calls per shift


• Work toward established call volume, enrollment, quality, and productivity goals

Requirements

• Medical Assistant certification


• Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting


• Strong verbal and written communication skills


• Professional and confident telephone presence


• Strong organizational and documentation skills


• Ability to work independently in a remote environment


• Reliable attendance and ability to maintain assigned full-time work hours


• Comfortable working within structured workflows and performance expectations


• Previous patient enrollment or healthcare outreach experience preferred


• High-volume patient calling or call center experience preferred


• Experience working with Medicare populations preferred


• Experience supporting Annual Wellness Visits or preventive care programs preferred


• Care management or care coordination experience preferred


• Familiarity with Epic, NextGen, or comparable EHR platforms preferred


• Previous remote healthcare experience preferred

Core Competencies

Demonstrates expertise in patient outreach, enrollment, and care coordination, with a strong focus on maintaining accurate documentation and compliance with HIPAA regulations. Proficient in managing high call volumes while providing exceptional patient support and communication.

Highest-signal resume keywords

• Medical Assistant Certification


• Patient Enrollment Experience


• EHR Documentation Skills


• High-Volume Patient Calling


• Care Coordination Experience

Hard Skills

• Medication Reconciliation


• Patient Scheduling


• Clinical Documentation


• Vital Signs Collection


• Patient Care Management

Soft Skills

• Strong Verbal Communication


• Organizational Skills


• Professional Telephone Presence


• Ability to Work Independently

Certifications & Qualifications

• Medical Assistant Certification

Industry Keywords

• Healthcare Outreach


• Annual Wellness Visits


• Preventive Care Programs


• Medicare Populations


• HIPAA Compliance

Tools & Technologies

• Epic


• NextGen


• EHR Platforms