Clinical Services Director

Jobtailor; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor Germany seeks an experienced Operations & Client Relationship Lead for healthcare services. Own P&L for the assigned market, coordinate client meetings, track engagement in CRM, and resolve issues across regions. You will recruit and onboard clinicians, support credentialing, onboarding workflows, and travel frequently (30-50%).

Strong financial literacy and multi-site coordination are essential. Successful candidate will develop strategic plans, prepare briefing materials for

Qualifikationen

• Bachelor's degree in Healthcare Administration, Business, or a related field
• MBA or equivalent preferred
• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration
• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes
• Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly
• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment
• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders
• Willingness and ability to travel frequently; expected 30–50% travel depending on market portfolio
• Hands-on experience with clinical operations systems, including scheduling platforms (Qgenda preferred) and practice management tools (IPro preferred) and CRM platforms (Microsoft Dynamics preferred)
• Experience supporting or leading new site implementations in a healthcare services environment
• Familiarity with various types of client contractual agreements

Aufgaben

• Own the cadence and accountability infrastructure for NAPA client relationships
• Schedule and coordinate client meetings, stakeholder participation, and relationship touchpoints
• Track and document client engagement activity in the CRM and flag disengagement or dissatisfaction signals
• Prepare materials and briefings for executive conversations and client meetings
• Serve as the first point of resolution for operational issues in assigned markets, including staffing, payroll, scheduling, credentialing, and compliance matters
• Drive accountability across shared services and escalated issues outside the decision scope to the RVP
• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention
• Participate in candidate interviewing and provide white-glove onboarding support
• Track premium pay, vacancy trends, locum reliance, staffing-model risks, and operational breakdowns
• Provide operational and relational capacity relief to Regional Vice Presidents
• Prepare briefing materials, financial summaries, and meeting preparation; support strategic engagements and regional initiatives
• Identify unresolved situations and present structured recommendations to RVPs
• Identify and develop expansion opportunities within assigned client accounts
• Develop strategic plans for cross-credentialing and market-based clinical teams
• Surface opportunities involving new service lines, ASC development, volume growth, and contract expansion
• Monitor competitive dynamics and flag threats and opportunities
• Support multiple markets within a region or across regions based on need and strategic priority
• Own full P&L responsibility for the assigned market and support the operational and financial health of the portfolio

Kenntnisse

Client Relationship Management

Operations Management

P&L Management

Financial Literacy

Cross-functional Coordination

Travel Coordination

Strategic Planning

Market Analysis

Contractual Agreement Familiarity

Multi-Site Coordination

Ausbildung

Bachelor's degree in Healthcare Administration

MBA or Equivalent Preferred

Tools

Qgenda

IPro

Microsoft Dynamics

CRM Platforms

Scheduling Platforms

Jobbeschreibung

• Own the cadence and accountability infrastructure for NAPA client relationships


• Schedule and coordinate client meetings, stakeholder participation, and relationship touchpoints


• Track and document client engagement activity in the CRM and flag disengagement or dissatisfaction signals


• Prepare materials and briefings for executive conversations and client meetings


• Serve as the first point of resolution for operational issues in assigned markets, including staffing, payroll, scheduling, credentialing, and compliance matters


• Drive accountability across shared services and escalated issues outside the decision scope to the RVP


• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention


• Participate in candidate interviewing and provide white-glove onboarding support


• Track premium pay, vacancy trends, locum reliance, staffing-model risks, and operational breakdowns


• Provide operational and relational capacity relief to Regional Vice Presidents


• Prepare briefing materials, financial summaries, and meeting preparation; support strategic engagements and regional initiatives


• Identify unresolved situations and present structured recommendations to RVPs


• Identify and develop expansion opportunities within assigned client accounts


• Develop strategic plans for cross-credentialing and market-based clinical teams


• Surface opportunities involving new service lines, ASC development, volume growth, and contract expansion


• Monitor competitive dynamics and flag threats and opportunities


• Support multiple markets within a region or across regions based on need and strategic priority


• Own full P&L responsibility for the assigned market and support the operational and financial health of the portfolio

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field


• MBA or equivalent preferred


• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization


• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes


• Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly


• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment


• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders


• Willingness and ability to travel frequently; expected 30–50% travel depending on market portfolio


• Hands-on experience with clinical operations systems, including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)


• Experience supporting or leading new site implementations in a healthcare services environment


• Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and client relationship management, with a strong focus on financial literacy and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing processes while driving client satisfaction and retention.

Highest-signal resume keywords

• Healthcare Operations Management


• Client Relationship Management


• Financial Literacy


• Clinician Recruitment Coordination


• Operational Efficiency

ATS Optimization Keywords

Hard Skills

• Healthcare Administration


• Account Management


• Clinical Services Administration


• P&L Management


• Client Engagement Tracking


• Operational Issue Resolution


• Strategic Planning


• Market Analysis


• Contractual Agreement Familiarity


• Multi-Site Coordination

Soft Skills

• Interpersonal Communication


• Written Communication


• Verbal Communication


• Trust Building


• Problem Solving

Certifications & Qualifications

• Bachelor's Degree in Healthcare Administration


• MBA or Equivalent Preferred

Industry Keywords

• Anesthesia Management


• Physician Practice Management


• Healthcare Services


• Client Satisfaction


• Retention Outcomes

Tools & Technologies

• Qgenda


• IPro


• Microsoft Dynamics


• CRM Platforms


• Scheduling Platforms