Clinical Services Director – Texas

Jobtailor; Deutschland; Hybrid; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior healthcare operations leader to own and optimize client relationships across multiple sites. You will ensure accountable cadence, accurate CRM tracking, and proactive risk flagging while coordinating staffing, credentialing, onboarding, and compliance across shared services.

Travel 30–50% is expected as you partner with RCM, HR, and quality teams. You will drive retention, optimize site-level P&Ls, and prepare executive briefings and financial summaries for regional

Qualifikationen

• Bachelor’s degree in Healthcare Administration, Business, or a related field
• MBA or equivalent preferred
• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration
• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes
• Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly
• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment
• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders
• Willingness and ability to travel frequently, expected 30-50% travel depending on market portfolio
• Hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (IPro preferred), and CRM platforms (Microsoft Dynamics preferred)
• Experience supporting or leading new site implementations in a healthcare services environment
• Familiarity with various types of client contractual agreements

Aufgaben

• Own the cadence and accountability infrastructure for NAPA client relationships
• Track and document client engagement activity and maintain accurate CRM records
• Flag client dissatisfaction risks, engagement issues, and relationship cadence gaps
• Prepare materials and briefings for executive conversations and client meetings
• Serve as first point of resolution for operational issues including staffing, payroll, scheduling, credentialing, and compliance
• Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services
• Escalate issues outside the decision scope to the Regional Vice President
• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention
• Participate in candidate interviewing and provide white-glove onboarding support
• Track premium pay, vacancy trends, and locum reliance
• Provide operational and relational capacity relief to Regional Vice Presidents
• Prepare briefing materials, financial summaries, and meeting preparation
• Participate in FORC preparation, monthly financial reviews, and regional initiatives
• Develop structured recommendations for unresolved situations
• Identify and develop expansion opportunities within assigned client accounts
• Develop strategic plans for cross-credentialing and market-based clinical teams
• Monitor competitive dynamics and surface threats and opportunities
• Support new site stand-ups, HyperCare transitions, and escalated client satisfaction situations
• Own the effectiveness of clinical schedules in assigned markets with shared accountability for operational standards
• Maintain full P&L ownership for the assigned market
• Operate within matrixed clinical and operational leadership and centralized service delivery leadership

Kenntnisse

Healthcare Operations Management

Client Relationship Management

Financial Literacy

Clinician Recruitment and Onboarding

P&L Ownership

Ausbildung

Bachelor's Degree in Healthcare Administration

MBA or Equivalent Preferred

Tools

Qgenda Scheduling

IPro

Microsoft Dynamics CRM

Practice Management Tools

Scheduling Platforms

Jobbeschreibung

• Own the cadence and accountability infrastructure for NAPA client relationships


• Track and document client engagement activity and maintain accurate CRM records


• Flag client dissatisfaction risks, engagement issues, and relationship cadence gaps


• Prepare materials and briefings for executive conversations and client meetings


• Serve as first point of resolution for operational issues including staffing, payroll, scheduling, credentialing, and compliance


• Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services


• Escalate issues outside the decision scope to the Regional Vice President


• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention


• Participate in candidate interviewing and provide white-glove onboarding support


• Track premium pay, vacancy trends, and locum reliance


• Provide operational and relational capacity relief to Regional Vice Presidents


• Prepare briefing materials, financial summaries, and meeting preparation


• Participate in FORC preparation, monthly financial reviews, and regional initiatives


• Develop structured recommendations for unresolved situations


• Identify and develop expansion opportunities within assigned client accounts


• Develop strategic plans for cross-credentialing and market-based clinical teams


• Monitor competitive dynamics and surface threats and opportunities


• Support new site stand-ups, HyperCare transitions, and escalated client satisfaction situations


• Own the effectiveness of clinical schedules in assigned markets with shared accountability for operational standards


• Maintain full P&L ownership for the assigned market


• Operate within matrixed clinical and operational leadership and centralized service delivery leadership

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field


• MBA or equivalent preferred


• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization


• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes


• Strong financial literacy, including ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly


• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment


• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders


• Willingness and ability to travel frequently, expected 30-50% travel depending on market portfolio


• Hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)


• Experience supporting or leading new site implementations in a healthcare services environment


• Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship management, financial literacy, and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing in a multi-site environment while maintaining P&L accountability.

Highest-signal resume keywords

• Healthcare Operations Management


• Client Relationship Management


• Financial Literacy


• Clinician Recruitment and Onboarding


• P&L Ownership

Hard Skills

• Healthcare Administration


• Account Management


• Clinical Services Administration


• Complex Client Relationship Management


• Performance Variance Identification

Soft Skills

• Interpersonal Communication


• Written Communication


• Verbal Communication


• Trust Building

Certifications & Qualifications

• Bachelor's Degree in Healthcare Administration


• MBA or Equivalent Preferred

Industry Keywords

• Anesthesia


• Physician Practice Management


• Client Contractual Agreements


• Multi-Site Healthcare Environment


• New Site Implementations

Tools & Technologies

• Scheduling Platforms


• Practice Management Tools


• CRM Platforms


• Qgenda


• IPro


• Microsoft Dynamics