Clinical Services Director – Central VA

Jobtailor; Deutschland; Remote; EUR 110.000 - 140.000; Vollzeit

Zusammenfassung

Jobtailor seeks an experienced healthcare operations leader to own client relationships for our NAPA client portfolio and to assume full P&L responsibility across multi-site operations.

You will coordinate clinician recruitment, credentialing, onboarding, and ongoing engagement while tracking metrics and collaborating with HR, Talent Acquisition, and Quality to boost retention and satisfaction.

Qualifikationen

• Bachelor's degree in healthcare administration or related field.
• MBA or equivalent preferred.
• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration.
• Demonstrated track record of managing complex client relationships and driving retention or satisfaction outcomes.
• Strong financial literacy; ability to read site-level P&L, identify variances, and communicate financial risk clearly.
• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment.
• Exceptional interpersonal, written, and verbal communication skills with trust-building ability.
• Willingness to travel frequently; 30-50% travel depending on market portfolio.
• Hands-on experience with scheduling platforms (Qgenda), practice management tools (IPro), and CRM platforms (Microsoft Dynamics).
• Experience supporting or leading new site implementations in healthcare services.
• Familiarity with various client contractual agreements.

Aufgaben

• Own the cadence and accountability infrastructure for NAPA client relationships
• Track and document client engagement activity including chief meetings and reviews
• Maintain accurate CRM records and flag dissatisfaction risks or engagement issues
• Prepare materials and briefings for executive conversations
• Serve as the first point of resolution for operational issues including staffing gaps and credentialing coordination
• Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services
• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention
• Participate in candidate interviewing and provide white-glove onboarding support
• Track premium pay drivers, vacancy trends, and locum reliance
• Provide operational and relational capacity relief to Regional Vice Presidents
• Prepare briefing materials, financial summaries, and client meeting preparation
• Participate in FORC preparation, monthly financial reviews, and regional initiatives
• Develop expansion opportunities within assigned client accounts, including cross-credentialing and new service lines
• Monitor competitive dynamics and surface threats and opportunities
• Support multiple markets as assigned by strategic priority; achieve meaningful client and clinician face time
• Own full P&L responsibility for the assigned market
• Work through clinical, operational, and centralized service delivery leadership to achieve outcomes

Kenntnisse

Healthcare Admin

Account Management

Client Engagement

Ops Issue Resolution

Credentialing

Onboarding Workflows

Ausbildung

Bachelor's in Healthcare Admin

MBA

Tools

CRM Platforms

Scheduling Platforms

Practice Management

Microsoft Dynamics

Qgenda

IPro

Jobbeschreibung

• Own the cadence and accountability infrastructure for NAPA client relationships
• Track and document client engagement activity, including chief meetings, administrator check-ins, and joint reviews
• Maintain accurate CRM records and flag client dissatisfaction risks or engagement issues
• Prepare materials and briefings for executive conversations
• Serve as the first point of resolution for operational issues including staffing gaps, payroll and scheduling inaccuracies, credentialing coordination, and compliance escalations
• Drive accountability across RCM, HR, Talent Acquisition, and Quality shared services
• Advocate for clinicians and partner on recruitment, onboarding, credentialing, engagement, and retention
• Participate in candidate interviewing and provide white-glove onboarding support
• Track premium pay drivers, vacancy trends, and locum reliance
• Provide operational and relational capacity relief to Regional Vice Presidents
• Prepare briefing materials, financial summaries, and client meeting preparation
• Participate in FORC preparation, monthly financial reviews, and regional initiatives
• Develop expansion opportunities within assigned client accounts, including cross-credentialing and new service lines
• Monitor competitive dynamics and surface threats and opportunities
• Support multiple markets as assigned by strategic priority; achieve meaningful client and clinician face time
• Own full P&L responsibility for the assigned market
• Work through clinical, operational, and centralized service delivery leadership to achieve outcomes

Requirements

• Bachelor's degree in Healthcare Administration, Business, or a related field required
• MBA or equivalent preferred
• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration
• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes
• Strong financial literacy; ability to read site-level P&L, identify performance variances, and communicate financial risk clearly
• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment
• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders
• Willingness and ability to travel frequently; expected 30-50% travel depending on market portfolio
• Preferred: hands-on experience with clinical operations systems including scheduling platforms (Qgenda preferred), practice management tools (iPro preferred), and CRM platforms (Microsoft Dynamics preferred)
• Experience supporting or leading new site implementations in a healthcare services environment
• Familiarity with various types of client contractual agreements

Core Competencies

Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship management, financial literacy, and operational efficiency. Proven ability to coordinate clinician recruitment, onboarding, and credentialing in a multi-site environment while driving retention and satisfaction outcomes.

Highest-signal resume keywords

• Healthcare Operations Management
• Client Relationship Management
• Financial Literacy
• Clinician Recruitment Coordination
• P&L Responsibility

Hard Skills

• Healthcare Administration
• Account Management
• Client Engagement Tracking
• Operational Issue Resolution
• Performance Variance Identification
• Credentialing Coordination
• Onboarding Workflows
• Site Implementations
• Contractual Agreement Familiarity

Soft Skills

• Interpersonal Communication
• Written Communication
• Verbal Communication
• Trust Building

Certifications & Qualifications

• Bachelor's Degree in Healthcare Administration
• MBA or Equivalent Preferred

Industry Keywords

• Healthcare Services
• Client Satisfaction
• Retention Outcomes
• Multi-Site Environment
• Financial Reviews

Tools & Technologies

• CRM Platforms
• Scheduling Platforms
• Practice Management Tools
• Microsoft Dynamics
• Qgenda
• IPro