Client Technical Support Agent GERMAN SPEAKING - Relocation to Greece Paid For

Patrique Mercier Recruitment JP; Frankfurt; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Client Technical Support Agent to assist German-speaking clients. The role involves providing technical support, resolving issues, and collaborating with the engineering team. Candidates should be fluent in German and English. This position includes fully covered relocation to Greece, private health insurance, and a performance bonus.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Training

Great Salary

Monthly Events

Fully Paid Relocation Package

Qualifikationen

• Fluency in German and English, both spoken and written.
• Strong communication skills and a customer-first mentality.
• Experience in technical support is preferred.
• Ability to troubleshoot inquiries in a fast-paced environment.

Aufgaben

• Provide outstanding technical support to German-speaking clients.
• Diagnose and resolve technical problems quickly and effectively.
• Document all customer interactions in CRM.
• Engage with customers to understand their concerns.
• Collaborate with the engineering team to troubleshoot complex issues.

Kenntnisse

Fluency in German

Fluency in English

Strong communication skills

Customer-first mentality

Team player

Jobbeschreibung

Overview

Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients! This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.

As a key member of our technical support team, you will assist German-speaking customers in resolving various technical issues, ensuring they enjoy a seamless experience with our products and services. Your commitment to customer satisfaction will be vital in helping us maintain our high standards of service. If you’re eager to work in a vibrant environment while experiencing the beauty and culture of Greece, we invite you to apply!

Responsibilities

• Provide outstanding technical support to German-speaking clients through phone, email, and chat.
• Diagnose and resolve technical problems quickly and effectively.
• Document all customer interactions accurately within our CRM system.
• Engage with customers to understand their concerns and deliver tailored solutions.
• Collaborate with the engineering team to escalate and troubleshoot complex issues.
• Participate in ongoing training to enhance your technical knowledge and customer support skills.
• Contribute feedback from customers to improve our services and support procedures.

Requirements

• Fluency in German and English, both spoken and written.
• Strong communication skills and a customer-first mentality.
• Experience in technical support or a similar role is preferred but not mandatory.
• Ability to troubleshoot and resolve inquiries in a fast-paced environment.
• Motivated, team player with a willingness to learn.
• Willingness to relocate to Greece and embrace new experiences.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Monthly Events
• Fully Paid Relocation Package ( flight, transfer and hotel )