Client Success Director

cleverbridge; Köln; Hybrid; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading company in technology is seeking a highly motivated Client Success Director to enhance long-term client relationships. In this role, you will utilize your extensive experience to drive client satisfaction and retention while fostering revenue growth through strategic initiatives. Strong leadership and communication skills are essential for managing mid-market accounts and collaborating with internal teams to meet client needs. The position offers flexible working options and numerous benefits to promote personal and professional development.

Leistungen

Flexible work options: hybrid or fully remote

Flexible working hours

Funded pension scheme (optional)

Funded Deutschlandticket (optional)

JobRad (optional)

Hardware lease for private use (optional)

Personal L&D budget and access to Cleverbridge academy

30 vacation days per year

Mental health support

Qualifikationen

• 5+ years of experience in customer success or client management in the tech industry.
• Proven track record of building executive-level client relationships.
• Experience leading strategic initiatives and managing corporate relationships.

Aufgaben

• Develop and execute success plans with clients to identify goals.
• Manage multiple accounts and drive upsell opportunities.
• Focus on client retention, renewals, and overall satisfaction.

Kenntnisse

Analytical skills

Communication

Negotiation

Problem-solving

Project management

Organizational skills

Self-starter mentality

Ausbildung

Bachelor's degree in Business, Marketing, or related field

Tools

Microsoft Office Suite

Salesforce

PowerBI

Jobbeschreibung

Cologne / Remote

We are seeking a highly motivated and experienced Client Success Director to join our team. In this role, you will be responsible for developing and maintaining strong relationships with our clients to ensure their long-term success.

As a key member of the client success team, you will collaborate with internal stakeholders to identify and drive revenue growth opportunities while ensuring client satisfaction and retention. This role will also challenge your experience and skills to team up with internal client-facing peers including client success managers, program managers, and professional services. These teams work together to ensure the clients’ needs are clearly understood and implemented with professionalism and high quality.

Target clients will be Cleverbridge’s mid-market accounts. This is an individual contributor role.

Your Background

• 5+ years of experience in customer success or client management in the technology industry
• Proven track record of building and maintaining strong client relationships at the executive level and driving revenue growth
• Experience leading strategic initiatives and building relationships across corporate hierarchies
• Strong analytical skills with the ability to interpret data and make informed decisions
• Self-starter mentality with the ability to work independently and as part of a team in a fast-paced environment
• Excellent communication, negotiation, and problem-solving skills in English; German is a plus
• Strong project management and organizational skills with keen attention to detail
• Proficiency in Microsoft Office Suite and Salesforce, ideally PowerBI
• Bachelor's degree in Business, Marketing, or related field

Your Responsibilities

• Develop and execute success plans by collaborating with clients to identify success goals; communicate plans to cross-functional teams
• Manage multiple mid-market / enterprise accounts; build positive relationships across all client touchpoints
• Drive upsell / cross-sell opportunities for incremental growth
• Serve as the primary contact for clients, building relationships with key stakeholders, including C-level executives
• Focus on client retention, renewals, and satisfaction
• Leverage technical tools to understand client performance, present business cases, and consult on ecommerce solutions and strategy
• Execute forecasting, P&L, financial reporting, and understand financial drivers
• Conduct commercial negotiations and work with legal for contracts
• Stay informed about our business, offerings, competitors, and industry
• Participate in developing customer success programs, including onboarding, training, and adoption
• Provide regular reports and analysis to internal stakeholders

Benefits

• Product-driven company – opportunity to make an impact
• Flexible work options: hybrid or fully remote
• Flexible working hours
• Funded pension scheme (optional)
• Funded Deutschlandticket (optional)
• JobRad (optional)
• Hardware lease for private use (optional)
• Personal L&D budget and access to Cleverbridge academy
• 30 vacation days per year
• Mental health support

Still have questions?
Firat Talipler
Recruiter

Whether it’s a role-specific question or about life at Cleverbridge, we would love to chat. We’ll respond as quickly as possible.