Service Resource Coordinator

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking an Operations Coordinator to plan, coordinate, and direct field resources for service and repair projects. You will schedule personnel, sub-contractors, and equipment, and liaise with customers and internal teams to ensure service quality.

The role requires strong organizational skills, a hands-on approach with MS Office, and familiarity with HVAC/temperature control systems. A customer-focused communicator with attention to detail will thrive.

Qualifikationen

• College/technical degree with 1 year related experience or 3 years with HS Diploma.
• Encourages non-4-year degree applicants; practical experience prioritized.
• Excellent customer service skills and phone comfort.
• Organized with strong multitasking and prioritization.
• Familiarity with Word, Excel, Outlook and Windows.

Aufgaben

• Plan, coordinate, control, and direct activities of operational resources.
• Coordinate execution of service agreements and repair work.
• Procure labor and materials within financial standards.
• Interact with customers and communicate with suppliers.
• Coordinate job priorities with the Key Accounts Small Commercial team.
• Schedule personnel, materials, subcontractors, and equipment by project needs.
• Interact with internal and external teams and departments.
• Investigate customer concerns and route to staff, respond to requests.
• Generate work orders, review paperwork, and generate reports.
• Process service warranties.
• Complete tasks throughout the service operations lifecycle.

Kenntnisse

Operational Coordination

Customer Service

Scheduling

Multitasking

Attention to Detail

Ausbildung

Certificate/Degree from College or Technical School

Tools

Word

Excel

Outlook

Windows

Energy Management Systems

Jobbeschreibung

• Plan, coordinate, control, and direct activities of operational resources
• Coordinate execution of service agreements and repair work
• Procure appropriate labor and materials within financial standards
• Interact with customers
• Communicate with independent service providers
• Coordinate job priorities with the Key Accounts Small Commercial team
• Coordinate service resources, dispatch, and assign providers to projects
• Schedule personnel, materials, subcontractors, and equipment based on project needs, skill sets, and availability
• Interact and communicate with internal and external teams
• Coordinate operations interaction with Parts Department and Acquisition as necessary
• Investigate customer concerns, route them to assigned staff, and respond to special requests
• Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports
• Process service warranties
• Complete tasks required throughout the service operations lifecycle

Requirements

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
• Candidates without a 4-year degree are encouraged to apply; practical experience, relevant skills, and alignment with leadership principles prioritized
• Excellent customer service skills and comfort/effectiveness on the phone
• Organized, with ability to multitask and prioritize daily interruptions
• Strong attention to detail
• Knowledge of Word, Excel, Outlook, and Windows
• Flexibility to work overtime/weekends, as required
• Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Core Competencies

Demonstrates strong operational coordination and customer service skills, effectively managing resources and communication across teams. Proficient in scheduling, multitasking, and utilizing relevant software tools to support service operations.

Highest-signal resume keywords

• Operational Resource Coordination
• Customer Service Skills
• Scheduling and Prioritization
• Knowledge of HVAC Systems
• Proficiency in Word, Excel, Outlook

Hard Skills

• Operational Coordination
• Service Agreement Execution
• Work Order Generation
• Project Paperwork Review
• Service Warranty Processing

Soft Skills

• Excellent Communication
• Organizational Skills
• Attention to Detail
• Multitasking Ability
• Flexibility

Certifications & Qualifications

• Certificate/Degree from College or Technical School

Industry Keywords

• HVAC Systems
• Temperature Controls
• Service Operations Lifecycle
• Customer Concerns Investigation
• Independent Service Providers

Tools & Technologies

• Word
• Excel
• Outlook
• Windows
• Energy Management Systems