Customer Service Representative

Jobtailor; Deutschland; Remote; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive internal sales/account management professional in Germany to support the external sales team and nurture existing customer relationships. You will identify upsell opportunities, understand customer needs, and ensure a smooth customer experience.

The role emphasizes customer service excellence, collaboration with internal teams, and staying informed about product launches and promotions. A communicative, detail-oriented team player is ideal.

Qualifikationen

• Experience in internal sales, account management or customer service is advantageous but not required.
• Confident, polite and approachable with a customer-focused mindset.
• Proactive, positive and enthusiastic in a fast-paced environment.
• Ability to manage competing priorities and stay calm under pressure.
• Strong team player who can also work independently.

Aufgaben

• Support the external sales team and report to the Commercial Operations Manager.
• Develop and nurture relationships with existing customer accounts.
• Identify upsell opportunities and maximise sales potential.
• Provide exceptional customer service and ensure a smooth customer experience.
• Stay aligned with product launches, promotions and company initiatives.
• Maintain accurate customer records and support customer-facing processes.

Kenntnisse

Customer Relationship Management

Sales Opportunity Identification

Exceptional Customer Service

Strong Communication Skills

Relationship Building

Tools

Microsoft Office

Jobbeschreibung

• Report to the Commercial Operations Manager


• Support the external sales team


• Manage and develop relationships with existing customer accounts


• Proactively contact customers to identify and maximise sales opportunities


• Understand customer needs and recommend suitable products and solutions


• Identify up-selling and additional sales opportunities


• Build long-term customer relationships to encourage repeat and regular business


• Provide exceptional customer service


• Support Area Sales Managers with business development activities


• Liaise with internal departments and external carriers to ensure a smooth customer experience


• Stay up to date with product launches, promotions and company initiatives


• Maintain accurate customer records


• Support customer-facing activities and procedures where required


• Remain proactive and adaptable during busy periods

Requirements

• Previous experience in an internal sales, account management or customer service role would be advantageous, but is not essential


• Confident, polite and approachable


• Customer-focused, with strong empathy and a genuine desire to help


• Proactive, positive and enthusiastic


• Comfortable working in a fast-paced environment


• Calm under pressure and able to manage competing priorities


• Strong team player who can also work independently


• Self-motivated, reliable and organised


• Commercially minded, with confidence to identify and pursue sales opportunities


• Problem solver with a practical, \"can-do\" attitude


• Detail-oriented, with ability to maintain accurate records


• Excellent verbal and written communication skills


• Strong interpersonal and relationship-building skills


• Ability to build rapport and trust with customers


• Confidence identifying customer needs and up-selling opportunities


• Strong organisational and time-management skills


• Excellent attention to detail


• Ability to negotiate and influence where appropriate


• Proficiency in Microsoft Office and other IT systems

Core Competencies

Demonstrates strong customer relationship management and sales support capabilities, with a focus on identifying sales opportunities and providing exceptional customer service. Proficient in maintaining accurate records and collaborating with internal teams to enhance the customer experience.

Highest-signal resume keywords

• Customer Relationship Management


• Sales Opportunity Identification


• Exceptional Customer Service


• Microsoft Office Proficiency


• Strong Communication Skills

ATS Optimization Keywords

Soft Skills

• Proactive


• Empathetic


• Detail-Oriented


• Strong Team Player


• Self-Motivated

Industry Keywords

• Account Management


• Internal Sales


• Customer Service


• Business Development


• Sales Support