Call Center Outreach Specialist, Initial Contact

Jobtailor; Deutschland; Remote; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Call Center Agent to contact potential guests, informing them about gifts and complimentary vacations tied to entry forms, and to engage prospects to overcome objections.

You will transfer qualified leads to coordinators, collaborate with the telemarketing team and Assistant Manager to achieve outreach goals, and track results in internal systems for a high-frequency callback schedule.

Qualifikationen

• Evenings schedule required.
• Weekends or holidays may be required.
• Previous call center experience preferred.
• Proven ability to build rapport with diverse customers.
• Ability to adapt quickly to new technical platforms.

Aufgaben

• Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms
• Engage potential customers and overcome objections
• Facilitate three-way calls to reach necessary parties
• Transfer qualified leads to coordinators to finalize arrangements
• Work with the telemarketing team and Assistant Manager to meet outreach goals
• Accurately track results in internal systems
• Support evolving departmental needs through assigned duties
• Own the lead pipeline from initial contact and messaging through nightly callback scheduling
• Utilize proprietary software to organize outreach data and execute a consistent, high-frequency callback schedule

Kenntnisse

Call Center Experience

Effective Communication

Lead Pipeline Management

Customer Engagement

Tools

Proprietary Software

Internal Systems

Jobbeschreibung

• Contact potential guests to inform them of gifts and complimentary vacations tied to their selected entry forms
• Engage potential customers and overcome objections
• Facilitate three-way calls to reach necessary parties
• Transfer qualified leads to coordinators to finalize arrangements
• Work with the telemarketing team and Assistant Manager to meet outreach goals
• Accurately track results in internal systems
• Support evolving departmental needs through assigned duties
• Own the lead pipeline from initial contact and messaging through nightly callback scheduling
• Utilize proprietary software to organize outreach data and execute a consistent, high-frequency callback schedule

Requirements

• Flexibility to work a schedule that includes evenings
• Flexibility to work weekends or holidays if needed
• Previous call center experience in a similar high-volume environment is preferred
• Proven track record of establishing rapport and presenting information effectively to diverse customers
• Ability to adapt quickly to technical platforms or new learning systems
• Ability to effectively communicate and interact with others through telephone and personal contact

Core Competencies

Demonstrates strong communication and interpersonal skills to effectively engage potential customers and manage the lead pipeline. Proficient in utilizing proprietary software for data organization and callback scheduling in a high-volume call center environment.

Highest-signal resume keywords

• Call Center Experience
• Lead Pipeline Management
• Effective Communication
• Customer Engagement
• Proprietary Software Utilization

Soft Skills

• Flexibility
• Rapport Building
• Adaptability

Industry Keywords

• High-Volume Environment
• Telemarketing
• Outreach Goals

Tools & Technologies

• Internal Systems
• Proprietary Software