Customer Service Advocate – Luxury Client

Jobtailor; Deutschland; Remote; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support specialist to assist a leading luxury skincare brand across phone, email, and chat channels.

You will handle orders, subscriptions, account updates, and product inquiries while delivering personalized experiences that align with premium standards. Candidates should have strong English communication and be comfortable working remote, with flexibility during peak periods and specific East Coast hours.

Qualifikationen

• Minimum 2 years in customer service in a contact center or similar environment.
• Strong written and verbal English communication skills.
• Proficiency using computers and navigating multiple systems.
• Demonstrated problem-solving and critical-thinking abilities.
• Flexible schedule and attendance during critical periods.
• Experience supporting customers via phone, email, and chat (preferred).
• Experience with premium skincare/beauty/e-commerce brands (preferred).
• Work-from-home experience (preferred).

Aufgaben

• Support customers via phone, email, and chat channels.
• Handle outbound callbacks as needed.
• Assist with orders, subscriptions, account updates, and product inquiries.
• Troubleshoot issues and provide timely solutions.
• Deliver personalized experiences reflecting luxury brand standards.
• Document customer interactions in required systems.
• Meet productivity, quality, and attendance expectations.
• Provide support Mon–Fri 9:00–20:00 ET.
• Attend designated peak periods and business-critical times.

Kenntnisse

Customer Service

Multi-channel Support

Luxury Brand Experience

E-commerce

Tools

CRM Systems

Email Platforms

Chat Tools

Jobbeschreibung

Support customers of a leading luxury skincare brand through phone, email, and/or chat channels
Handle occasional outbound callbacks
Assist with orders, subscriptions, account updates, product inquiries, and general service requests
Troubleshoot customer concerns and provide timely, effective solutions
Deliver personalized customer experiences reflecting luxury skincare brand standards
Use approved tools and resources to identify customer needs and recommend products
Resolve issues while maintaining quality, compliance, and professionalism standards
Accurately document customer interactions in required systems
Meet productivity, quality, customer satisfaction, and attendance expectations
Provide support Monday through Friday between 9:00 AM and 8:00 PM Eastern Time
Attend designated business-critical periods, including all Mondays, the five business days leading up to the 20th of each month, and other identified peak periods

Requirements

• Minimum of 2 years of customer service experience in a contact center or customer support environment
• Strong written and verbal English communication skills
• Proficiency using computers and navigating multiple systems simultaneously
• Demonstrated problem-solving and critical-thinking abilities
• Ability to work a flexible schedule and maintain consistent attendance during business-critical periods
• Experience supporting customers through phone, email, and/or chat channels (preferred)
• Experience supporting premium, luxury, skincare, beauty, or e-commerce brands (preferred)
• Prior experience in a work-from-home environment (preferred)

Core Competencies

Demonstrates expertise in providing exceptional customer support for luxury skincare brands through various communication channels, while maintaining high standards of quality and compliance. Proficient in problem-solving and critical thinking to deliver personalized customer experiences.

Highest-signal resume keywords

• Customer Service Experience
• Strong Written And Verbal Communication Skills
• Problem-Solving Abilities
• Experience With Luxury Skincare Brands
• Proficiency In Navigating Multiple Systems

Hard Skills

• Customer Support
• Order Management
• Account Updates
• Product Inquiries
• Documentation Of Customer Interactions
• Troubleshooting
• Quality Assurance
• Compliance Standards
• E-Commerce Support
• Work-From-Home Experience

Soft Skills

• Critical Thinking
• Flexibility
• Professionalism
• Customer Satisfaction Focus
• Effective Communication

Industry Keywords

• Luxury Skincare
• Beauty Industry
• Customer Experience
• Contact Center
• E-Commerce

Tools & Technologies

• Customer Relationship Management Systems
• Communication Tools
• Order Management Systems
• Email Platforms
• Chat Support Software